Hannah Wicken
Scottsdale,AZ
Summary
Award-winning operations leader with five years of experience managing a $2.3 million high-volume Starbucks location. Proven expertise in full-cycle recruiting, employee development, workforce planning, and P&L management. Passionate about building high-performing teams and seeking to leverage leadership and talent development into HR, Talent Acquisition, or Corporate Operations roles.
Overview
9
9
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
Tempe, Arizona
10.2020 - Current
- Lead, develop, and oversee a team of 25+ employees in a high-volume store generating 2.3M in annual revenue.
- Manage full-cycle recruitment including sourcing, interviewing, hiring, onboarding, and training for all store-level positions.
- Conduct performance reviews, corrective action processes, and structured development planning to build leadership pipelines.
- Recognized as Store Manager of the Quarter for outstanding performance and operational excellence.
- Drive year-over-year sales growth through managing a full P&L accountability including labor forecasting, cost control, inventory management and revenue performance.
- Manage labor forecasting, payroll, and scheduling to optimize productivity and controllable contributions.
- Partner with district leadership to execute talent strategies and company-wide initiatives.
- Mentor and develop employees into advanced leadership roles.
Instructor
National Cheerleaders Association
, WA
08.2017 - 08.2020
- Developed lesson plans for cheerleading techniques and routines.
- Instructed proper cheerleading skills and safety practices.
- Organized practice sessions and coordinated event schedules effectively.
- Mentored junior instructors in teaching methods and performance standards.
- Facilitated workshops on team building and leadership skills for participants.
- Implemented new training programs to enhance team performance dynamics.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of athletes.
- Coordinated and facilitated training, encouraging group participation and ownership.
Education
Certified Nursing Assistant -
Lower Columbia College
Longview, WA06-2017
Some College (No Degree) - Nursing
Lower Columbia College
Longview, WASkills
- P&L ownership and budget management
- Operational strategy execution
- Labor forecasting
- Recruiting and hiring
- Employee training
- Coaching and leadership development
- Inventory management
- Customer relationship management
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
10.2020 - Current
Instructor
National Cheerleaders Association
08.2017 - 08.2020
Certified Nursing Assistant -
Lower Columbia College
Some College (No Degree) - Nursing
Lower Columbia College