Summary
Overview
Work History
Education
Skills
Committees
Timeline
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Hannah Wickstrom

Omaha,Nebraska

Summary

Outgoing staff member with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Supervisor of Operations and Attractions

Walt Disney World Resort
02.2019 - Current
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Trainer and Facilitator

Walt Disney World Resort
02.2019 - 09.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Analyzed team performance and identified opportunities for additional training.
  • Monitored participant workflow and behaviors throughout training process.

Education

Bachelor of Science - Hospitality Management

Bellevue University
Bellevue, NE
03.2021

Associate of Arts - Liberal Arts And General Studies

Butler County Community College
El Dorado, KS
05.2015

Skills

  • Customer Service
  • Training and Mentoring
  • Policy Enforcement
  • Creative Problem-Solving
  • Planning and Coordination
  • Interpersonal Communication

Committees

  • Safety Committee
  • Diversity and Inclusion Committie
  • Envirnmentality

Timeline

Supervisor of Operations and Attractions

Walt Disney World Resort
02.2019 - Current

Trainer and Facilitator

Walt Disney World Resort
02.2019 - 09.2021

Bachelor of Science - Hospitality Management

Bellevue University

Associate of Arts - Liberal Arts And General Studies

Butler County Community College

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Hannah Wickstrom