Hannah Williams
Syracuse,NY
Summary
Dedicated higher education professional with extensive experience in records management, registrar operations, and cross-functional collaboration. Proven ability to maintain accurate and compliant records while processing complex transactions such as matriculations, transfer credits, and academic program changes. Skilled in leveraging data systems such as PeopleSoft, OnBase, and DegreeWorks to support efficient operations, reporting, and decision-making. Recognized for strong communication and organizational skill, coordinating office operations, and supporting students and staff on systems and procedures. Demonstrates initiative and adaptability by successfully assuming additional responsibilities.
Overview
10
10
years of professional experience
Work History
Operations Coordinator
Syracuse University
05.2024 - Current
- Manage and maintain both electronic and physical student records using PeopleSoft, OnBase, and DegreeWorks, ensuring accuracy and compliance with institutional policies
- Process student transactions using registrar-related functions, including matriculations, petitions, transfer credit evaluations, and program declarations
- Coordinate office communications, including phone coverage, student inquiries, and shared email inbox management
- Provide guidance and training to staff on student information systems and records management procedures
- Support the implementation of new systems, processes, and training initiatives; develop instructional and procedural documentation
- Develop and maintain tracking processes and reporting systems to support auditing, compliance, and operational decision-making
- Collaborate with admissions and advising teams to support enrollment, academic advising, and student success initiatives
- Assume additional responsibilities beyond primary role by providing ongoing coverage for the Commuter Part-Time team (managing student records for over one year and continuing) and temporary coverage for the Readmission Specialist (independently managing all readmission inquiries and processes for a four month time period)
Office Assistant
Syracuse City School District
01.2023 - 04.2024
- Interacts with employees and visitors, acting as the first point of contact in the office, by answering questions, explaining information, and addressing any complaints
- Answers multi-line phones system, routing calls, delivering messages to staff
- Works alongside our Human Resources team to manage employee medical leaves, including keeping track of employee medical records and sending out updates to management staff
- Supports a group of 50 School Nurses by providing them with daily updates from our Health Services Director and assisting them with placing office supply orders
- Uses PeopleSoft, our HRMS system, to update employee leave information, and Schooltool to obtain medical records for current students
- Completes any other clerical duties, as assigned by manager
Disney College Program
The Walt Disney World Company
03.2022 - 09.2022
- Positioned in Merchandise at the Wilderness Lodge Resort
- Contributed to upholding the high standard representation of the Walt Disney World brand, while using Disney's 5 key principle
- Responsible for ensuring guest satisfaction by giving prompt, friendly, and knowledgeable service
- Organized store merchandise racks and displays to promote and maintain a visually appealing environment for guests
Human Resources Assistant (Contract)
Nascentia Health
04.2021 - 08.2021
- Assisted with recruiting, screening candidates and scheduling interviews
- Helped prepare new hire employee files and orientation packets for employee onboarding
- Performed various administrative functions, including filing paperwork, answering phone calls and emails, maintaining employee files and completing other tasks assigned by leadership
- Consistently updated ADP, as well as ClearCompany, applicant tracking system, as employee and applicant data was received or changed
Guest Advocate
Target
11.2019 - 02.2020
- Assisted customers by providing information and resolving any problems
- Provided outstanding customer service by quickly and politely scanning and bagging groceries
- Ability to work in a fast-paced environment and under pressure
Camp Counselor/Archery Director
Lourdes Camp
06.2016 - 08.2019
- Worked with children from ages 7 through 14, as well as other counselors ages 16 and older
- Instructed campers through activities including archery, swimming, hiking, basketball, volleyball, soccer, and canoeing
- Supervised with co-counselor to oversee all assigned aspects of a campers' day including reveille, cabin clean-up, meal times, rest time, evening activities, getting ready for bed, and after-hours duty as assigned
- Managed the camp's Archery range by ordering supplies and making sure that the set up of the range complied with safety standards, as the Archery Director
Work Study - Office Assistant
Le Moyne College
08.2017 - 05.2018
- Assisted science center secretary with technical and general office tasks
- Ongoing adult/student customer service via phone, email, and face to face interactions
- Able to work appropriately with confidential material
Education
Bachelor of Science - Human Resource Management
Le Moyne College Madden School Of Business
Syracuse, NY12-2020
Skills
- Well versed in Microsoft Office Suite (Office, Teams, Excel, PowerPoint, Project, Access), PeopleSoft, OnBase, Degree Works, ADP, ClearCompany, Schooltool
- Customer Service, Administrative Tasks, Student/Employee Record Management, Scheduling, Onboarding, Recruiting, Teamwork and Collaboration, Problem-solving
Timeline
Operations Coordinator
Syracuse University
05.2024 - Current
Office Assistant
Syracuse City School District
01.2023 - 04.2024
Disney College Program
The Walt Disney World Company
03.2022 - 09.2022
Human Resources Assistant (Contract)
Nascentia Health
04.2021 - 08.2021
Guest Advocate
Target
11.2019 - 02.2020
Work Study - Office Assistant
Le Moyne College
08.2017 - 05.2018
Camp Counselor/Archery Director
Lourdes Camp
06.2016 - 08.2019
Bachelor of Science - Human Resource Management
Le Moyne College Madden School Of Business