Hannah Wilton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Program Specialist
National Institutes of Health, National Institute of Diabetes, Digestive and Kidney Diseases
10.2022 - Current
- Company Overview: This is a federal job
- Provides customer service for requests pertaining to travel cards, wireless devices, and timekeeping
- Successfully assists in preparing personnel action packages for servicing groups, including, but not limited to, retirements, promotions, reclassifications, and recruitments to be sent for approvals
- Utilizes HR systems to create and submit necessary documents for recruitment
- Submits facility maintenance and system issue requests through the NIH systems
- Creates profiles, updated timecards, entered leave requests, and handled leave discrepancies within the ITAS system
- Monitored training completion in the Learning Management System (LMS)
- Puts in orders using the purchasing system for employees within the servicing groups
- Interprets best financial choices for items and services
- Manages Outlook inboxes for Wireless, Travel, Travel Cards, and Visitor Access Management Initiative groups
- Works as a part of the Visitor Access Management Initiative which spans across the entire institute to track hosts and requestors for any foreign visitors to the NIH
- Creates and edits Sharepoint sites to aid in providing information to the institute
- Accesses NIH Mobile to create employee profiles and approve mobile device orders
- Submits requests for upgrades, new devices, international service, and disconnecting of mobile devices
- Created a training presentation to be shared with the NIDDK administrative staff
- Managed multiple calendars successfully, including that of the Director and Deputy Director of the institute
- Created spreadsheets, travel trackers, and forms to create more efficient operations in the Office of the Director
- Successfully handled day-to-day schedule requests, speaking engagements, and pre-brief bookings for the Director
- Managed inboxes for the Office of the Director Travel and Approvals
- Completed signature requests daily for the Director on internal and external funding, personnel, and publication requests
- Planned travel using Concur Government Edition and Omega World Travel for more than six individuals, including the Director of the institute
- Prepares travel authorizations and vouchers for servicing groups
- Responsible for the issuance of IBA travel charge cards to NIDDK employees based on defined regulations
- Utilizes CitiManager to determine the causes and solutions for any delinquent accounts within the entirety of the institute
- Manages and oversees the monitoring of monthly travel transactions to assure that there is no abuse of the travel cards
- Reviews travel requests within the institute's travel tool and submits for formal approval in Oracle
- Approves institute-wide requests for conferences and single travel events within the tool
- Utilizes excel to track travel information and approvals received
- Sends emails to administrative professionals across the institute to track and request future travel
- Works on creating a monthly institute-wide newsletter to keep staff informed on travel policy
Concierge
Define Hair & Skin
11.2019 - 10.2022
- Rectified volatile situations quickly through active listening and effective communication
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Provided customers with quality service through understanding needs, completing requests, and answering all questions in detail
- Answered office phone and emails to schedule appointments, answer questions and document information
- Created promotional images in Canva to be shared across social media platforms and in physical copies around the salon space.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Maintained accurate and up-to-date records of guest information.
Education
Bachelor's degree - Psychology, History
University of Maryland, Baltimore County
Baltimore, MD12.2021
Associate's degree - Social Sciences
Howard Community College
Columbia, MD05.2019
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Access
- Microsoft PowerPoint
- Adobe Acrobat
- Oracle
- Crystal Reports
- EHCM
- Integrated Time & Attendance System (ITAS)
- National Institutes of Health Business System (NBS)
- Concur Government Travel System (CGE)
- NSight Finance
- NSight HR
- Sharepoint
- Learning Management System (LMS)
- Purchasing Online Tracking System (POTS)
- Canva
- Office administration
- Standard operating procedures
- Scheduling proficiency
- Generating schedules
- Human resources
- Data management
- Customer service
- Workflow management
Job Related Training
- Junior Career Development Program, 2024
- Management Seminar Series, 2024
- Record Custodian Network Training, 2023
- Writing Skills for NIH Employees, 2023
- NIH LMS Local Learning Registrar, 2023
- NIH Domestic Travel (CGE) Course, 2022
- NIH Sponsored Travel (CGE) Course, 2022
- NIH Foreign Travel (CGE) Course, 2022
- NIH Ethics for New Hires, 2022
- NIH EHCM System Training, 2022
- NIH Basic ITAS for Timekeepers, 2022
- TDY Success with the Federal Travel Charge Card, 2022
Awards
NIDDK Rising Star Award Recipient, 2023
Languages
English
Native or Bilingual
Timeline
Program Specialist
National Institutes of Health, National Institute of Diabetes, Digestive and Kidney Diseases
10.2022 - Current
Concierge
Define Hair & Skin
11.2019 - 10.2022
Bachelor's degree - Psychology, History
University of Maryland, Baltimore County
Associate's degree - Social Sciences
Howard Community College
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