AMANDA DELGADO
Yuma,AZ
Summary
Strategic Continuous Improvement Leader with an MPA in Health Care Administration and extensive experience in clinical and operational reliability. Proven track record of assessing and designing innovative healthcare strategies through cross-functional collaboration and business process improvement methodologies. Subject Matter Expert in regulatory compliance and auditing, skilled in performing root cause analysis to reduce organizational error rates and enhance patient safety.
Overview
9
9
years of professional experience
Work History
Program Specialist
COMMUNITY HEALTH PLAN OF IMPERIAL VALLEY
Imperial, CA
11.2024 - Current
- Managed project teams in executing continuous improvement strategies, ensuring successful delivery of healthcare projects from conception to implementation.
- Strategic Design: Collaborate with leadership and subject matter experts to transform organizational needs into functional requirements, creating business requirement documents and test plans.
- Process Optimization: Focus on policy and process improvement, managing organizational change to enhance internal business processes.
- Regulatory Auditing: Conduct audits of delegated organizations to ensure high-quality standards and NCQA compliance.
Compliance Coordinator
COMMUNITY HEALTH PLAN OF IMPERIAL VALLEY
Imperial, CA
07.2023 - 11.2024
- Performance Analysis: Evaluated departmental effectiveness through data validation and regulatory analysis, managing risk assessments and mitigation strategies.
- Knowledge Transfer: Developed and oversaw organizational compliance training programs, facilitating the development of continuous improvement capabilities across staff.
- Outcome Reporting: Compiled and presented detailed reports on risks and outcomes to the Leadership Team and Finance and Executive Committees to drive breakthrough strategies.
- Operational Reliability: Optimized protocols through effective process improvement techniques, resulting in a significant reduction in error rates.
Public Safety Dispatcher
IMPERIAL COUNTY SHERIFFS OFFICE
El Centro, CA
09.2022 - 02.2023
- Evaluated emergency and non-emergency calls, coordinating with law enforcement and emergency services for swift action.
- Streamlined dispatch processes for resources according to priority calls, optimizing response efficiency during public safety emergencies.
- Achieved compliance with departmental protocols through meticulous logging of communications and activities. Enhanced record accuracy and security by managing critical information in national and state databases (NCIC, CLETS).
ER Patient Registration Clerk
PIONEERS MEMORIAL HEALTH CARE DISTRICT
Brawley, CA
12.2021 - 08.2022
- Clinical Performance: Supported front-line clinical operations by ensuring 100% accuracy in patient documentation and regulatory compliance in a high-pressure Emergency Room environment.
- Quality & Safety: Audited insurance and patient data bi-monthly, adhering to safety, infection control, and HIPAA regulations to ensure patient safety and data integrity.
Teller
SUN COMMUNITY FEDERAL CREDIT UNION
Imperial, CA
09.2019 - 08.2020
- Financial Auditing: Conducted currency transaction reports (CTR) over $10,000, preventing money laundering and ensuring federal compliance.
- Account Management: Maintained fiscal integrity by performing bookkeeping for member accounts and auditing employee cash boxes.
- Processed customer transactions accurately and efficiently.
- Assisted members with account inquiries and resolved issues promptly.
- Maintained cash drawer integrity through regular audits and reconciliations.
Human Resources/Front Desk Receptionist Intern
SAN DIEGO STATE UNIVERSITY-IMPERIAL VALLEY
Imperial, CA
02.2017 - 05.2019
- Analyzed payroll benefits and HR programs through internal audits, verifying alignment with university policy standards.
- Monitored team progress during implementation of core compensation and performance management programs, driving alignment with organizational objectives.
- Engaged with visitors and efficiently guided them to the correct departments for assistance.
- Streamlined call handling processes by ensuring timely routing of incoming calls to designated staff.
- Managed appointment logistics for faculty and staff meetings, ensuring optimal participation and collaboration.
Education
Master of Public Administration (MPA) - Health Care Administration & Public Policy
California State University Dominguez Hills
Bachelor of Science (B.S.) - Criminal Justice
San Diego State University
Associate of Science - Criminal Justice
Imperial Valley College
Imperial, CA02.2018
Associate of Arts - University Studies-Behavioral And Social Science
Imperial Valley College
Imperial, CA02.2018
Skills
- Software: Microsoft SharePoint, Excel (Advanced Data Reporting), Outlook, Word
- Languages: Fluent in Spanish (Verbal/Written)
- Key Skills: Analytical Thinking, Initiative, State/Federal Regulatory Interpretation, Program Management
- Skill development
Languages
Spanish
Native or Bilingual
Work Preference
Salary Range
$85000/yr - $200000/yrTimeline
Program Specialist
COMMUNITY HEALTH PLAN OF IMPERIAL VALLEY
11.2024 - Current
Compliance Coordinator
COMMUNITY HEALTH PLAN OF IMPERIAL VALLEY
07.2023 - 11.2024
Public Safety Dispatcher
IMPERIAL COUNTY SHERIFFS OFFICE
09.2022 - 02.2023
ER Patient Registration Clerk
PIONEERS MEMORIAL HEALTH CARE DISTRICT
12.2021 - 08.2022
Teller
SUN COMMUNITY FEDERAL CREDIT UNION
09.2019 - 08.2020
Human Resources/Front Desk Receptionist Intern
SAN DIEGO STATE UNIVERSITY-IMPERIAL VALLEY
02.2017 - 05.2019
Bachelor of Science (B.S.) - Criminal Justice
San Diego State University
Master of Public Administration (MPA) - Health Care Administration & Public Policy
California State University Dominguez Hills
Associate of Science - Criminal Justice
Imperial Valley College
Associate of Arts - University Studies-Behavioral And Social Science
Imperial Valley College