Hannah Wiseman
Lewisburg
Summary
Results-driven professional with extensive experience as a Senior Officer Specialist at the Department of Justice. Proven ability in conflict resolution and policy enforcement, ensuring safety and compliance. Skilled in defensive driving and customer relations, consistently achieving high satisfaction rates through effective communication and efficient operations. Adaptable and detail-oriented, committed to excellence.
Overview
10
10
years of professional experience
Work History
Transport Driver
Self Employed
Lewisburg, WV
01.2025 - Current
- Worked effectively in fast-paced environments.
- Transported pets across country
- Adhered to USDA guidelines as well as obtained USDA certification for the safe transport of animals
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
Delivery Driver
Instacart
03.2021 - Current
- Delivered groceries efficiently, ensuring timely and accurate order fulfillment.
- Navigated optimized routes using GPS technology to minimize delivery times.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained vehicle cleanliness and compliance with safety regulations for safe operations.
- Enhanced delivery processes through feedback collection and implementation of improvements.
- Resolved customer issues promptly, fostering positive relationships and repeat business.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Senior Officer Specialist
Department Of Justice, Federal Bureau Of Prisons
Alderson, WV
11.2020 - Current
- Enforced facility regulations to maintain safety and security for inmates and staff.
- Conducted regular patrols to monitor inmate behavior and ensure compliance with policies.
- Implemented conflict resolution techniques to de-escalate potentially volatile situations.
- Documented incidents accurately in reports, ensuring detailed records for review and future reference.
- Collaborated with multidisciplinary teams to develop rehabilitation plans for inmates.
- Trained new officers on operational procedures and emergency response protocols.
- Monitored inmate activities during recreation periods to prevent disturbances or violations.
- Assisted in crisis intervention efforts, employing negotiation skills to resolve conflicts effectively.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Front End Supervisor
Kroger
Charleston, WV
10.2016 - 02.2019
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on best practices in customer service and product management.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Analyzed sales data to identify trends, adjust merchandising strategies, and enhance store performance.
- Ensured compliance with safety regulations and company policies for a secure shopping environment.
- Facilitated communication between departments to streamline processes and improve overall store operations.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Education
Cyber Security
New River Community And Technical College
Lewisburg, WVHigh School Diploma -
Herbert Hoover High School
Clendenin, WVAccounting
Eastern Gateway Community College
Steubenville, OHSkills
- Customer relations
- Maintaining safety
- Managing paperwork
- Defensive driving
- Punctuality
- First aid training
- Weather adaptation
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
Timeline
Transport Driver
Self Employed
01.2025 - Current
Delivery Driver
Instacart
03.2021 - Current
Senior Officer Specialist
Department Of Justice, Federal Bureau Of Prisons
11.2020 - Current
Front End Supervisor
Kroger
10.2016 - 02.2019
Cyber Security
New River Community And Technical College
High School Diploma -
Herbert Hoover High School
Accounting
Eastern Gateway Community College