Hannah Wofford
Ocklawaha,US
Summary
Detail-oriented professional with 3 years of experience in customer service, reception, and general office administration, including filing, call management, and clerical support. Skilled in time management, organization, and multitasking with a proven ability to maintain accuracy and efficiency in fast-paced environments. Recognized for strong communication skills and the ability to build positive relationships while contributing effectively to team and organizational goals.
Overview
4
4
years of professional experience
Work History
Team Lead House Cleaner
Molly Maid
10.2022 - 02.2023
- Led team to deliver tailored cleaning services, boosting client satisfaction and retention.
- Streamlined supply management, minimizing downtime and enhancing operational efficiency.
- Collaborated with clients to customize cleaning plans, fostering long-term relationships.
- Mentored team members, promoting a positive environment and professional development.
Personal Lines Support Associate/Receptionist
Irvin b green & associates
Leesburg, US
09.2019 - 07.2022
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
- Maintained an organized reception area, ensuring cleanliness and professionalism at all times.
- Assisted with administrative tasks such as filing, data entry, and document preparation.
- Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources.
- Handled sensitive documents with confidentiality and discretion.
Cashier/Customer Service
peachwave frozen yogurt
The Villages, US
02.2019 - 09.2019
- Efficiently processed diverse payment methods ensuring accurate transactions and balanced cash drawers.
- Delivered courteous service, addressing customer inquiries, boosting satisfaction and repeat visits.
- Managed peak-hour checkouts with precision, enhancing speed and accuracy in high-volume scenarios.
- Maintained checkout area organization, ensuring cleanliness and restocking supplies for seamless operations.
Education
HIGH SCHOOL DIPLOMA -
Leesburg High School
Leesburg, FLSkills
- Reception desk management
- Phone etiquette & multi-line phone systems
- Strong verbal and written communication
- Client relations and front desk hospitality
- Active listening and empathy
- Multitasking and prioritization
- Attention to detail
Timeline
Team Lead House Cleaner
Molly Maid
10.2022 - 02.2023
Personal Lines Support Associate/Receptionist
Irvin b green & associates
09.2019 - 07.2022
Cashier/Customer Service
peachwave frozen yogurt
02.2019 - 09.2019
HIGH SCHOOL DIPLOMA -
Leesburg High School