Hannah Wolfe
Interlochen,MI
Summary
Extensive background in customer service with a focus on enhancing quality of life for clients, coworkers and myself. Proven leadership skills demonstrated through effective team management and conflict resolution. Committed to continuous learning and applying customer experience to drive future success. Passionate about fostering an open-minded and honest work environment.
Overview
8
8
years of professional experience
Work History
General Manager
Terrascend
07.2020 - 08.2025
- I have been in four different roles since starting with this company in 2020. I have maintained hard work and persistence to get into the General Manager role which I had from July 2024 until August 2025 when my company abruptly closed down its Michigan stores. This is a breakdown of my roles/duties.
- Receptionist: Maintained accurate patient records and profiles, educated patients on products, sales, loyalty program, rewards, etc.
- Product Specialist: Provided friendly and knowledgeable customer service, answering questions and guiding patients on their purchases.
- Store Merchandiser: Responsible for the in-store merchandising, display rotations, and pricing, while also working closely with current brands on the market, in addition to all responsibilities as product specialist
- Inventory/Assistant Store Manager: Ensured accurate and compliant store inventory, patient procedures, and maintained all day-to-day operations of the store, including any customer service escalations
- Oversaw staff training and scheduling to enhance operational efficiency. Maintained compliance with regulatory tasks, including licenses and inventory accuracy. Conducted sales analysis to drive performance improvements. Fostered team building to promote a collaborative work environment. Utilized Microsoft tools to streamline store functions and reporting.
Gift Shop Merchandiser | Sales Associate
Grand Traverse Resort and Spa
09.2019 - 07.2020
- Managed gift shop merchandise and optimized daily operations, including sales transactions, purchase order functions, inventory counts, customer service interactions, and organization of inventory orders.
In-Home Caregiver
Comfort Keepers
03.2019 - 09.2019
- Delivered in-home overnight senior care encompassing house maintenance, meal preparation and feeding, personal hygiene, dementia support, and assistance with daily tasks.
Sales Advisor
H&M
06.2017 - 01.2019
- Executed essential customer service and merchandising tasks on sales floor
Education
High School - undefined
Traverse City West Senior High School
01.2016
Skills
- Patient support background
- Compliance and procedural knowledge
- Retail merchandising skills
- Leadership effectiveness
- Desire for skill enhancement
- Customer engagement experience
- Extensive cannabis knowledge
Timeline
General Manager
Terrascend
07.2020 - 08.2025
Gift Shop Merchandiser | Sales Associate
Grand Traverse Resort and Spa
09.2019 - 07.2020
In-Home Caregiver
Comfort Keepers
03.2019 - 09.2019
Sales Advisor
H&M
06.2017 - 01.2019
High School - undefined
Traverse City West Senior High School