Hannah Yow
Stanfield,NC
Summary
Registered nurse and leader in healthcare with 20 years of dedicated service to Novant Health that is recognized for service excellence. Support a strong foundation of teamwork, relationship building, and appreciative inquiry that aligns with Novant mission, vision, and values. Strength in compassionate care, personal connection, passion for team member and patient experience, and problem-solving. Motivated to continue to grow personally and professionally while remaining patient-centered and driving improvement. Well-regarded Patient Experience Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Experience Advisor II
Novant Health
Charlotte , NC
03.2017 - Current
- Advisor for patient experience in GCM facilities to ensure remarkable patient experience in every dimension of care journey.
- Lead and assist in process improvement for units, facilities, market, and system level projects.
- Manage and support facility human experience meetings, projects, and unit level plans.
- Change agent that utilizes skills to support leaders and coach behaviors to drive improvement.
- Data analysis and interpretation to drive focus and outcomes to develop and implement best practices.
- Developed strong relationships with leaders to encourage and influence improvement for patient experience
- Support and coach team members for care imperatives and always events.
- Support workflow processes in new Novant Health Belk and Weisiger building
Clinical Supervisor
Novant Health St. Jude Pediatric Hem/Onc Clinic
Charlotte , NC
06.2013 - 04.2017
- Manage and develop high-performing nursing team and clinic operations with infusion clinic. Supervise, coach, counsel, and evaluate performance of clinical staff.
- Participated in St. Jude affiliate merger and lead nursing process impacts.
- Support and lead projects around St. Jude affiliation to collaborate and streamline processes other affiliates and Children's Oncology Group.
- Manage active chemotherapy patients with treatment plans, shadow charts, lead multidisciplinary rounds, and patient management.
- Clinic educator that arranged monthly in services for clinic, inpatient unit, and pediatric ED to drive consistent and high-quality nursing practice.
- Implement and update policy and process improvements.
- Manage medication management with 340B change and medication stock.
- Develop and support Hemophilia treatment center and accreditation.
- Oversee lab operations and compliance.
- Safety officer and participate in safety coach team at PMC.
- Epic super user 2013 and Epic SME to build EMR and support inpatient.
- APHON instructor for Charlotte area Chemotherapy Biotherapy Provider class.
Staff Nurse
Novant Health St. Jude Pediatric Hem/Onc Clinic
Charlotte , NC
06.2006 - 06.2013
- Administered chemotherapy and biotherapy medications via oral, IV and intramuscular injections and monitored responses.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
- Provided high-quality nursing care for patient and family with pediatric oncologic and hematologic disorders.
- Assist in Quality Control of Coulter and lab maintenance operations.
- Implemented MedActionPlan.com as Medication Reconciliation Process Improvement 2011 for increase patient compliance.
- Implement new CSTD to reduce chemo exposure for team members. Presented at National APHON conference 2007.
Staff Nurse Pediatric Unit
Novant Healthcare Hemby Children's Hospital
Charlotte, NC
07.2003 - 06.2006
- Identified patient care requirements by establishing personal rapport with patients and families.
- Formulated plans for nursing measures to restore, maintain and promote patients' physical and mental health.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
- Charge Nurse
- Participate in Unit Practice Committee
Certified Nursing Assistant and Unit Secretary
Presbyterian Hospital Hemby Children's Hospital
Charlotte , NC
08.2001 - 07.2003
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Master of Science - Nursing Leadership And Management
Western Governors University
Salt Lake City, UT06.2021
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT08.2019
Associate of Science - Nursing
Presbyterian Hospital School of Nursing
Charlotte, NC06.2003
Skills
- Problem-Solving
- Flexible and Adaptable
- Ethnography
- Conflict Resolution
- Customer Service
- Collaboration
- Task and Time Prioritization
- Project Leadership
- Process Improvement Solutions
- Self-Motivated
- Active Listening
- Microsoft word, PowerPoint, and Excel
- Excellent work ethic
Accomplishments
- Presbyterian Hospital School of Nursing Alumni Board Member since 2018
- Participates in Community Voice
- eHat leader for team member resiliency
- Circle of Excellence 2012
- Presented at APHON national conference 2007
- Strong Achievement Award 2011
- Volunteers in community and local church
Certification
- Certified Patient Experience Professional, Patient Experience Institute and Beryl Institute- April 2022
- Certified Pediatric Oncology Nurse - 2007-2021
- APHON Chemotherapy/Biotherapy Instructor Charlotte, NC - 2009-2020
Timeline
Patient Experience Advisor II
Novant Health
03.2017 - Current
Clinical Supervisor
Novant Health St. Jude Pediatric Hem/Onc Clinic
06.2013 - 04.2017
Staff Nurse
Novant Health St. Jude Pediatric Hem/Onc Clinic
06.2006 - 06.2013
Staff Nurse Pediatric Unit
Novant Healthcare Hemby Children's Hospital
07.2003 - 06.2006
Certified Nursing Assistant and Unit Secretary
Presbyterian Hospital Hemby Children's Hospital
08.2001 - 07.2003
Master of Science - Nursing Leadership And Management
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Presbyterian Hospital School of Nursing
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