Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Zapf

Toledo,OH

Summary

Responsible professional skilled at customer service and maximizing revenue. Team player who thrives in fast-paced environments. Excels with money handling, problem solving and time management. Demonstrated ability to maintain high levels of cleanliness and organization while multi-tasking. Experience managing staff and day-to-day operations.

Overview

9
9
years of professional experience

Work History

Waitress

Pizza Papalis
Toledo, OH
01.2026 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed order accuracy and timely delivery to enhance guest satisfaction.
  • Trained new staff on menu items and service protocols to ensure consistency.
  • Collaborated with kitchen staff to streamline communication and improve efficiency.

Bartender

Kava Culture
03.2025 - Current
  • Prepared various beverages
  • Provided detailed product information to customers
  • Maintained store cleanliness

Hostess Manager

Mancy’s Steak House
Toledo, OH
09.2020 - 10.2021
  • Greeted customers and ensured customer satisfaction upon arrival
  • Coordinated seating arrangements
  • Answered calls and arranged reservations

Sales Associate

Journey’s Shoes
Toledo, OH
03.2017 - 11.2018
  • Maximized sales of shoes and other merchandise
  • Managed store opening and closing
  • Maintained store cleanliness
  • Assisted customers with completing their purchases

Cashier

Yala Kol
Lambertville, MI
03.2017 - 03.2018
  • Handled financial transactions and provided customer service
  • Managed store opening and closing
  • Maintained store cleanliness

Education

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Monroe Community College
Monroe, MI
01.2022

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Bedford High School
Temperance, MI
01.2020

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Order taking
  • Attention to detail

Timeline

Waitress

Pizza Papalis
01.2026 - Current

Bartender

Kava Culture
03.2025 - Current

Hostess Manager

Mancy’s Steak House
09.2020 - 10.2021

Sales Associate

Journey’s Shoes
03.2017 - 11.2018

Cashier

Yala Kol
03.2017 - 03.2018

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Monroe Community College

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Bedford High School