Hannah Zolnowski
Jacksonville,FL
Summary
High-energy, motivated server with engaging personality and flexible approach. Devoted to providing heartfelt hospitality to ensure a positive and memorable dining experience for each guest.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Twin Peaks Restaurants
11892 Atlantic Blvd, Jacksonville, FL 32225
04.2024 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Miller's Ale House
Jacksonville, FL
07.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Member
Firehouse Subs
Jacksonville, FL
10.2020 - 09.2022
- Prepared orders according to customer specifications
- Performed opening and closing duties such as setting up displays, restocking items, and thoroughly cleaning various work stations
- Operated register to process payments and collect cash from customers.
- Changed gloves between tasks to ensure sanitation standards were met during preparation processes.
- Collaborated with team members to maximize productivity and enhance customers experience
Food Counter Attendant
The Loop Pizza Grill
Jacksonville, FL
04.2021 - 07.2021
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Processed customer orders and accurately entered into order system.
- Managed multiple tasks in high-volume environment.
- Prepared salads and wraps with fresh ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Education
Associate of Science - Surgical Technology
Concorde Career Institute
Jacksonville, FL2025
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05.2022
Skills
- Guest Engagement
- High-volume dining
- Warm and friendly
- Multitasking
Additional Information
References can be provided upon request.
Certification
Alcohol ServSafe 05/12/2024
Food Handler ServSafe 01/01/2022
Timeline
Server
Twin Peaks Restaurants
04.2024 - Current
Server
Miller's Ale House
07.2022 - 04.2024
Food Counter Attendant
The Loop Pizza Grill
04.2021 - 07.2021
Team Member
Firehouse Subs
10.2020 - 09.2022
Associate of Science - Surgical Technology
Concorde Career Institute
High School Diploma -
Atlantic Coast High School