HannahBeth Begner
Smithville,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
DME Express
Wichita Falls, TX
09.2023 - Current
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Assistant Customer Service Manager
Dme Express
Tupelo, MS
06.2021 - 09.2023
- Maintained records of all customer interactions and transactions.
- Generated daily, weekly and monthly reports on key performance indicators.
- Trained new employees on company policies, procedures and practices related to customer service roles.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
- Monitored phone calls to provide feedback and coaching.
- Conducted research and reviewed findings to solve customer issues.
Customer Service Representative
Dme Express
Tupelo, MS
02.2020 - 07.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Direct Support Professional Caregiver
Communicare
Tupelo, MS
02.2020 - 01.2021
- Facilitated community outings to promote socialization and independence in daily living skills.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Developed positive relationships with clients and their families through regular communication.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Worked closely with case managers to coordinate services and ensure quality outcomes for each client served.
- Assisted with job search activities such as resume writing, interviewing techniques and job applications.
- Provided transportation services for clients to doctor's appointments, shopping trips or other outings as needed.
- Maintained clean and well-organized environment for client happiness and safety.
Direct Support Professional
Lilly Pad Home Health
Tupelo, MS
08.2018 - 02.2020
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
Administrative Office Manager
Lilly Pad Home Health
Tupelo, MS
01.2019 - 01.2020
- Organized the filing system and managed daily operations of the office.
- Handled incoming calls, emails, and other correspondence from clients and vendors.
- Ordered office supplies and equipment when necessary.
- Conducted research to gather relevant information for projects as needed.
- Assisted with payroll processing by verifying timesheets and submitting them to the HR department on time.
- Monitored inventory levels of office supplies, ensuring adequate stock at all times.
- Answered customer inquiries promptly via phone or email.
Direct Support Professional
Communicare
Tupelo, MS
02.2017 - 01.2019
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
Certified Nursing Assistant
Meadows Nursing Home
Fulton, MS
11.2015 - 02.2017
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
High School Diploma -
Christian Home Educators of Northeast Mississippi
Tupelo05-2013
Skills
- Call Center Operations
- Technical Support
- Sales Promotion
- One Call Resolution
- Regulatory Compliance
- Report Preparation
Timeline
Customer Service Manager
DME Express
09.2023 - Current
Assistant Customer Service Manager
Dme Express
06.2021 - 09.2023
Customer Service Representative
Dme Express
02.2020 - 07.2021
Direct Support Professional Caregiver
Communicare
02.2020 - 01.2021
Administrative Office Manager
Lilly Pad Home Health
01.2019 - 01.2020
Direct Support Professional
Lilly Pad Home Health
08.2018 - 02.2020
Direct Support Professional
Communicare
02.2017 - 01.2019
Certified Nursing Assistant
Meadows Nursing Home
11.2015 - 02.2017
High School Diploma -
Christian Home Educators of Northeast Mississippi
Similar Profiles
Brian DavisBrian Davis
Site Manager at Dme ExpressSite Manager at Dme Express
John HurstJohn Hurst
Medical Equipment Technician at Dme ExpressMedical Equipment Technician at Dme Express
Tabatha SweetTabatha Sweet
Vice President of Operations -East Coast at DME ExpressVice President of Operations -East Coast at DME Express
Heather CoxHeather Cox
Customer Service Representative at Dme ExpressCustomer Service Representative at Dme Express
Jim MorganJim Morgan
Capital Project Manager at West Fraser/NorbordCapital Project Manager at West Fraser/Norbord