Highly dependable and experienced client relations specialist that blends business acumen and engaging communication strategies to promote internal and external engagement for optimal organizational growth.
Overview
14
14
years of professional experience
Work History
Admissions Representative
NSC
2022.12 - Current
Adhere to internal policies and procedures as well as HIPAA laws
Authenticate patient records accurately for follow-up and verification
Registration proficiency in Meditech
Meditech Downtime form creation
Scheduling preoperative phone calls
Artera capability using text communication acumen
Marketing & Admissions Director
College View Academy
2022.08 - 2022.11
Social Media and school website content creator
Coordinate new student registration and orientation
Plan and execute fundraising and alumni events
Write, edit and submit informational and persuasive communications correspondence for numerous audiences
Increased charitable gifts by 41.6%
Registrar II
2015.01 - 2022.08
Adhere to internal policies and procedures as well as HIPAA laws
Audit and develop new department employees
Authenticate patient records accurately for follow-up and verification
Front Office Manager
Hampton Inn
2010.01 - 2014.01
Recruited, hired and trained front desk employees
Scheduled and managed large event room blocks and hotel event space
Provided coaching and development resources to increase productivity
Processed payments, invoices and reports using corporate and federal standards and procedures
Increased customer satisfaction and retention by 8%
Achieved hotel excellence by Hilton quality assurance audit
Exceptional customer service and conflict resolution
Education
Bachelor of Science - Business, Emphasis Marketing
Union College
2014
Skills
Critical Thinking
Communication
Positivity
Detail-oriented
Leadership
Microsoft Office & Canva
Confidential records management
Self-starter
Creative Solutions
Additional Information
Hilton Catch Me at My Best winner
Dean’s List achiever
Mentorship Program participant
Subject Matter Expert participant for EPIC software onboarding
Associate Development Program participant at Nelnet
Volunteer contributor at F Street Community Center
Timeline
Admissions Representative
NSC
2022.12 - Current
Marketing & Admissions Director
College View Academy
2022.08 - 2022.11
Registrar II
2015.01 - 2022.08
Front Office Manager
Hampton Inn
2010.01 - 2014.01
Bachelor of Science - Business, Emphasis Marketing
Union College
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