Nancy Toraya
West Hollywood,CA
Summary
Dynamic and results-driven professional with experience at Pasadena City College, excelling in data validation and quality control. Proven ability to resolve issues and enhance team collaboration, ensuring efficient operations. Skilled in report generation and analytical reasoning, I thrive in fast-paced environments, consistently delivering high-quality outcomes.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Admissions Representative
Pasadena City College
Pasadena, CA
09.2021 - 09.2023
- Answered phone calls, organized student paperwork for easy access and retrieval.
- Sent emails to students addressing inquiries and providing copies of previously submitted papers.
- Printed necessary documents and organized folders for in-person retrieval during emergencies.
Shift Leader/Cashier
Popeyes
Pasadena, CA
01.2019 - 11.2020
- Assigned staff to roles (cashier, drive through, baker, line cook) based on operational needs.
- Covered shifts, managed crew, and coordinated breaks and lunches to ensure smooth operations.
- Maintained organized shelves to improve product accessibility and addressed customer inquiries and complaints.
Shift Supervisor
William Carey International University
Altadena, CA
03.2017 - 12.2018
- Managed cafeteria operations, addressing questions and concerns from high school, college, and international students.
- Assisted customers in line by answering questions and providing menu item information, while ensuring stock levels were maintained and inventory needs were met.
- Supervised daily operations of campus facilities and staff management.
- Coordinated shift schedules to ensure adequate coverage and service efficiency.
- Trained new employees on university policies and operational procedures.
Education
Associate's degree - Psychology, Criminology and Social Behavioral & Sciences
Pasadena City College
Pasadena, CA07-2025
Skills
- Data Entry
- Information Management
- Guidelines and Policy Interpretation
- Report writing
- Fact-checking
- Analytical research
- Performance Tracking
- Training Coordination
- Process Improvement
- Problem resolution
- Team collaboration
- Time management
- Critical thinking
- Report generation
- AI response ranking
- Relevance evaluation
- Annotation Quality Assurance
- Multimedia evaluation
- Prompt Engineering
- Student data analysis
- AI model training
- Analytical thinking
- Machine learning
- data annotation
- data analysis
Certification
Basic First Aid certificate
Languages
- Spanish
- English
Timeline
Admissions Representative
Pasadena City College
09.2021 - 09.2023
Shift Leader/Cashier
Popeyes
01.2019 - 11.2020
Shift Supervisor
William Carey International University
03.2017 - 12.2018
Associate's degree - Psychology, Criminology and Social Behavioral & Sciences
Pasadena City College