Hannah Esqueda
Odenton,MD
Summary
Personable and highly organized professional with several years of experience in fast-paced, customer-facing roles. Skilled in scheduling, cash and payment processing, conflict resolution, and multitasking, with a calm, detail-oriented approach.
Overview
11
11
years of professional experience
Work History
Senior Retail Key-holder
GameStop
10.2022 - Current
- Serves as key-holder for daily store operations, including opening and closing procedures, cash handling, drawer counts, and bank deposits. Process point-of-sale transactions, trade-ins, and sales with speed and accuracy. Delivers expert customer service, resolving complaints and de-escalating conflicts. Receive, stock, and merchandise inventory to maintain a well-organized sales floor. Trains and supervises associates on store standards and procedures. Enforces loss prevention and security protocols to safeguard company assets. Drives sales performance by promoting membership programs, pre-orders, and trade-in offers.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
Assistant Manager
U.S. Patriot Tactical
06.2021 - 10.2022
- Oversaw store operations and maintained proficiency in product knowledge and company systems. Delivered expert customer service, resolving complex requests across all services offered. Trained and mentored employees on store standards and procedures. Managed scheduling, approved time cards, and ensured proper staffing. Created and audited documentation for inventory, transactions, returns, and financial reports, including drawer counts, safe counts, bank deposits, and credit card reports. Maintained store cleanliness, processed and stocked incoming inventory, and conducted inventory counts. Promoted customer incentives through marketing and product expertise.
Assistant Manager
Cashew Station
12.2018 - 05.2021
- Back End - Cooked, prepped food, and maintained kitchen cleanliness.
- Front End - Managed customer transactions, ensured satisfaction, and maintained order accuracy and quality.
- Management - Managed employee scheduling, inventory and supply ordering, and created, organized, and enforced company policies.
Team Member
Leong’s Asian Diner
04.2018 - 03.2021
- Server - Took orders, ran food, processed payments via POS, and delivered full-service dine-in support while multitasking efficiently in a high-stress, fast-paced environment.
- Drive Thru - Managed drive-thru and carry-out orders using POS, ensured order quality, and prepped stations, stocked inventory, and cleaned workspaces.
- Food Prep - Rolled egg rolls and folded crab rangoons, wontons, pot stickers, and other menu items.
- Hostess - Greeted and seated walk-in customers, managed reservations and house seating, and assisted servers with bussing and cleaning.
Server
Sakura Japanese Sushi Bar & Grill
06.2017 - 07.2018
- Server - Took customer orders, ran food, processed payments through POS, and maintained menu knowledge for a full-service, fast-paced dine-in environment.
Website Manager & Associate
Merrily We Quilt Along
06.2015 - 02.2016
- Website Management - Updated site content, fulfilled call-in and mail orders, merchandised class advertisements and special events, drafted invoices, handled account reconciliation, coordinated events, and filmed and edited educational videos.
- Store Associate - Cut and measured fabric, built relationships with customers, supported custom project needs, stocked and managed inventory, maintained store cleanliness, handled merchandising, and processed payments as cashier.
Education
Diploma -
Glendale High School
Springfield, MO05-2017
Skills
- Personable, empathetic, and skilled at de-escalating stressful situations
- Highly organized and detail-oriented, with strong multitasking abilities
- Proficient with computers, point-of-sale, and scheduling systems
- Thrives under pressure and performs efficiently in fast-paced, high-stress environments
- Confident public speaker and communicator
- Quick learner, adaptable, and open to new roles and responsibilities
- Creative, flexible, and multi-faceted
- Store operations
- Cash handling accuracy
- Employee training
Timeline
Senior Retail Key-holder
GameStop
10.2022 - Current
Assistant Manager
U.S. Patriot Tactical
06.2021 - 10.2022
Assistant Manager
Cashew Station
12.2018 - 05.2021
Team Member
Leong’s Asian Diner
04.2018 - 03.2021
Server
Sakura Japanese Sushi Bar & Grill
06.2017 - 07.2018
Website Manager & Associate
Merrily We Quilt Along
06.2015 - 02.2016
Diploma -
Glendale High School