Hannah Lee Supan
19 San Felile Ave South San Francisco,CA
Summary
Dynamic customer service professional with a proven track record in Sales and Customer service excelling in problem resolution and client relations. Adept at enhancing customer experiences through active listening and critical thinking, while mentoring team members to uphold service excellence. Proficient in Microsoft Excel, ensuring efficient data management and documentation.
Diligentmmm solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Airport Travel.Agency
San Francisco International Airport
12.2022 - Current
- Resolved customer inquiries regarding travel itineraries and services efficiently.
- Provided detailed information on airport procedures and regulations to enhance passenger experience.
- Assisted in coordinating travel arrangements, ensuring timely execution of services.
- Mentored new team members, promoting best practices in customer service interactions.
Sales Associate
World Duty Free Group
San Francisco International Airport
07.2014 - Current
- Delivered exceptional customer service, enhancing shopping experience for international travelers.
- Maintained product knowledge to assist customers with informed purchasing decisions.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to meet daily sales targets and improve overall store performance.
- Monitored inventory levels, conducting regular stock checks to minimize discrepancies.
- Implemented promotional displays, increasing product visibility and driving sales growth.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
New Accounts Representative
Heritage Bank Of Commerce
Los Altos, CA
11.2005 - 04.2010
- Assisted customers in opening new accounts, ensuring compliance with regulatory requirements.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Processed account applications efficiently, verifying information for accuracy and completeness.
- Educated clients on banking products, services, and digital tools available at the bank.
- Maintained up-to-date knowledge of banking regulations to ensure adherence during transactions.
- Supported promotional initiatives by communicating new product offerings to potential customers.
Education
Bachelor of Science - Business Administration And Management
New Era University
Quezon City, Philippines06-1999
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Payment processing
Client relations
Microsoft outlook
Product knowledge
Paperwork processing
Documentation
Team development
Timeline
Customer Service Representative
Airport Travel.Agency
12.2022 - Current
Sales Associate
World Duty Free Group
07.2014 - Current
New Accounts Representative
Heritage Bank Of Commerce
11.2005 - 04.2010
Bachelor of Science - Business Administration And Management
New Era University