Hannah Pope
Salt Lake City,UT
Summary
Reliable and customer-focused professional with six years of experience as a hostess in a Forbes-rated restaurant. Skilled in providing exceptional guest experiences, maintaining a polished and professional presence, and creating a welcoming atmosphere. Based in Salt Lake City, I bring a strong work ethic, adaptability, and an engaging demeanor, making me well-suited for dynamic roles in retail or the service industry. Passionate about connecting with people and delivering top-tier service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Backerver
Emigration Brewery
Salt Lake, Utah
09.2024 - Current
- Greeted guests and provided them with menus.
- Stocked service areas with supplies during slow periods.
- Maintained cleanliness of restaurant dining area throughout shift.
- Supported serving staff in delivering accurate and well-presented food orders.
- Helped in training new food runners, sharing best practices and operational knowledge.
Tree Room and Foundry Grill Hostess
Sundance Mountain Resort
Provo, Utah
08.2019 - Current
- Assigned seating arrangements based on customer preferences and restaurant policies
- Provided menus and answered questions about menu items and specials
- Communicated with kitchen staff regarding customer feedback or complaints
- Greeted customers and escorted them to their tables
- Monitored dining room activity to ensure all guests were receiving optimal service
Soft Goods
Evo retail
Salt Lake, UT
10.2024 - 03.2025
- Computed purchases and received and processed cash or credit payment.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Used product knowledge to suggest items to match client needs.
Retail Associate
Out n back ski shop
Orem, Utah
11.2022 - 04.2023
- Maintained inventory accuracy by restocking shelves, organizing stockroom and verifying product quantities
- Performed daily cash register operations including opening and closing procedures, balancing receipts and deposits
- Provided customer service by assisting with locating items, answering inquiries, and resolving customer issues
Skills
- Guest Engagement
- Customer Service
- Reservations Management
- Complaint Handling
- Server Support
- Detail Oriented
- Greeting guests
- Safe Food Handling
- Staff Training and Development
- Reliable and very available
References
Steven Trevett, (407) 621-1171, Senior restaurant manager at Sundance Mountain Resort
Timeline
Soft Goods
Evo retail
10.2024 - 03.2025
Backerver
Emigration Brewery
09.2024 - Current
Retail Associate
Out n back ski shop
11.2022 - 04.2023
Tree Room and Foundry Grill Hostess
Sundance Mountain Resort
08.2019 - Current