Summary
Overview
Work History
Education
Skills
Work Availability
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Hannah [Morris] Trieu

Hannah [Morris] Trieu

Pittsburgh,PA

Summary

Results-driven sustainability advocate with a strong commitment to catalyzing positive change within a just, equitable, and sustainable food system. A passionate communicator dedicated to fostering impactful connections and effectively conveying complex ideas. Demonstrated ability to navigate independent work while fostering collaborative synergy across diverse stakeholders. Skilled in formulating and executing communication strategies that drive sustainable initiatives and propel organizational mandates forward. Committed advocate for empowering community-led resolutions to dismantle systemic inequities and injustices.

Overview

11
11
years of professional experience

Work History

Veterans Benefits Specialist

Allegheny County
Pittsburgh, Pennsylvania
09.2023 - Current
  • Managed case files for veteran clients, ensuring accurate documentation and timely follow-up on all required actions.
  • Maintained knowledge of current legislation affecting veteran benefits programs through ongoing professional development activities.
  • Served as a liaison between veteran clients and government agencies to facilitate effective communication regarding eligibility requirements or application statuses.
  • Managed confidential client information according to established privacy policies while maintaining detailed records of support services provided.
  • Contributed to the ongoing evaluation of program curriculum, ensuring relevance to current veteran needs and industry best practices.

Petroleum Supply Specialist, Sergeant

Pennsylvania Army National Guard
11.2012 - Current
  • Supervised and managed bulk and/or packaged petroleum products, emphasizing safety protocols and readiness
  • Led sustainable use, dispense, transportation, and safety of petroleum products, prioritizing sustainable practices across vehicles and aircraft
  • Conducted quality assurance measures to ensure safe storage and supply of ground and aviation fuel
  • Served as Master Driver, responsible for licensing, training, and accurate record-keeping
  • Coordinate internal resources, developing spreadsheets and tracking maps for personnel and progress documentation.

Team Lead

Gillece Services
10.2022 - 08.2023
  • Led team of customer service representatives, emphasizing practices and guidance to exceed customer expectations
  • Conducted sustainable market and UX research, monitoring and reviewing sustainable customer feedback on multiple platforms, and developing surveys
  • Provided quantitative and qualitative data analysis with on Service Titan, leading to 27% increase in customer satisfaction compared to previous year
  • Developed training programs, including performance evaluations, for new team members to ensure consistent excellence
  • Managed projects by tracking progress and ensuring updates and reports
  • Collaborated for effective communication with management and other departments.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Held weekly team meetings to inform team members on company news and updates.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.

Education

Master of Sustainability - Sustainability

Chatham University
Gibsonia, Pennsylvania
04.2021

Bachelor of Arts - Anthropology, Global Health

Indiana University of Pennsylvania
Indiana, Pennsylvania
12.2018

Skills

  • Strong written and verbal communication skills, adept at conveying concepts effectively to diverse audiences and conducting research for compelling proposals
  • Detail-oriented strategic thinker focused on customer satisfaction and driving solutions
  • Proficient in maintaining comprehensive Customer Relationship Management (CRM) databases, including sustainable initiatives and opportunities/initiatives
  • Skilled in developing research instruments to collect and analyze data that supports objectives
  • Experienced in advanced market research and statistical methodologies, supporting complex data collection and analysis
  • Proven track record of exceeding Key Performance Indicators (KPIs) and revenue targets, consistently contributing to pipeline development and success
  • Actively engaged in continuous learning, staying updated with industry trends, sustainable techniques, and tools
  • Familiarity with survey platforms (Google, Service Titan), UX research methods, and software proficiency (MS Office, Canva, Prezi, Google Drive) for communication strategies
  • Cross-cultural communication skills, public speaking fluency, active listening, and ability to provide feedback while acknowledging hierarchical systems to promote dialogue
  • Successfully revived lapsed business relationships and identified new opportunities within targeted/underserved markets
  • Life-Cycle Assessment

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“Sustainability is here to stay, or we may not be.”
Niall FitzGerald

Timeline

Veterans Benefits Specialist

Allegheny County
09.2023 - Current

Team Lead

Gillece Services
10.2022 - 08.2023

Petroleum Supply Specialist, Sergeant

Pennsylvania Army National Guard
11.2012 - Current

Master of Sustainability - Sustainability

Chatham University

Bachelor of Arts - Anthropology, Global Health

Indiana University of Pennsylvania

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Hannah [Morris] Trieu