Hannah Renee Montoya
Pearland,TX
Summary
- Dedicated Assistant Store Manager with a proven track record in customer service and team leadership. Expertise in sales techniques and inventory control, driving enhanced customer satisfaction and operational efficiency.
- Detail-oriented professional with extensive experience in retail operations. Known for effective problem-solving skills and attention to detail, consistently optimizing inventory management and enhancing customer experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dominos Pizza Inc.
Virginia Beach, VA
09.2018 - 01.2026
- Managed daily operational activities to ensure seamless service execution and consistent product excellence.
- Developed and implemented training sessions focused on sales techniques and customer engagement strategies for staff.
- Conducted comprehensive training sessions to strengthen team capabilities and reduce turnover rates.
- Identified key trends through sales data analysis to streamline inventory management processes.
- Led daily operations to ensure efficient service and product quality.
- Mentored staff on sales techniques and customer engagement strategies.
- Implemented training programs to improve team performance and retention.
- Analyzed sales data to identify trends and optimize inventory management.
- Coordinated promotional campaigns to drive store traffic and increase revenue.
- Developed schedules to maximize labor efficiency while minimizing costs.
- Collaborated with upper management to set strategic goals for store growth.
- Resolved customer complaints effectively, enhancing overall satisfaction ratings.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Host
Landry's
Galveston, TX
06.2017 - 07.2018
- Managed guest seating and waitlist efficiently during peak hours.
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated with kitchen and service staff to ensure smooth operation flow.
- Trained new hosts on procedures, improving team performance and efficiency.
- Resolved guest inquiries and concerns promptly, fostering positive experiences.
- Monitored dining room environment for cleanliness and ambiance maintenance.
- Implemented reservation management system, optimizing table turnover rates.
- Developed strategies for improving wait times, enhancing overall guest experience.
Ticket Seller
Duck Tours
Galveston, TX
05.2016 - 09.2017
- Managed ticket sales operations during peak seasons to ensure customer satisfaction.
- Assisted customers in selecting tour options and provided detailed information on services.
- Coordinated group bookings, ensuring smooth processing and accurate documentation.
- Trained new staff on ticketing procedures and customer service best practices.
- Monitored inventory levels of tickets and promotional materials for effective sales management.
- Resolved customer inquiries and complaints promptly to enhance overall experience.
- Adapted quickly to changes in event schedules or ticket availability, ensuring that customers received accurate and up-to-date information at all times.
Food and Beverage Attendant
Moody Gardens Inc
Galveston, TX
08.2015 - 06.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted in menu presentation, ensuring accurate food descriptions for guests.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
Education
High School Diploma -
Upward Hope Academy
Galveston, TXHigh School Diploma -
Ball High School
Galveston, TXSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Customer relations
- Time management
- Store organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Team management
- POS systems
- Hiring and training
- Pricing and markdowns
- Upselling and cross selling
- Mentoring and coaching
- Work Planning and Prioritization
- Goals and performance
- Loss prevention
- Sales techniques
- Employee coaching
- Relationship building and management
- Inventory counting
- Flexible schedule
- Business development and planning
- Records maintenance
- Human resource policies
- Billing
- Teamwork and collaboration
Certification
Food Handlers
TABC
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Dominos Pizza Inc.
09.2018 - 01.2026
Host
Landry's
06.2017 - 07.2018
Ticket Seller
Duck Tours
05.2016 - 09.2017
Food and Beverage Attendant
Moody Gardens Inc
08.2015 - 06.2018
High School Diploma -
Upward Hope Academy
High School Diploma -
Ball High School