Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Hannia Betancourt

NFI
Lancaster,TX
1
Language
3
years of professional experience

Dynamic customer service professional with a proven track record at NFI, excelling in active listening and critical thinking. Enhanced customer satisfaction through effective communication and streamlined processes. Proficient in data entry and CRM software, consistently delivering exceptional service and training new staff to uphold high standards.

Work History

Customer Service Representative

2 Years
NFI | 08.2024 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely issue resolution.
  • Assisted in processing orders using company-specific software to maintain accuracy and streamline operations.
  • Collaborated with team members to enhance service delivery and improve overall customer experience.
  • Trained new hires on customer service protocols and systems, fostering a supportive learning environment.

Food and Beverage Cashier

10 Months
Donut Shop | 09.2023 - 07.2024
  • Processed customer transactions accurately and efficiently at point of sale.
  • Maintained cash register integrity through diligent cash handling and reconciliation.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in inventory management by restocking supplies and monitoring product levels.

Education

High School Diploma

Life High School | Waxahachie, TX | 05.2023

Skills

Data entry
Critical thinking
Active listening
Data entry
Customer service
Active listening
Problem resolution
Computer proficiency
Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

NFI
08.2024 - CurrentRead More

Food and Beverage Cashier

Donut Shop
09.2023 - 07.2024Read More

Life High School

High School Diploma
Read More
Hannia Betancourt