HANNIA ROQUE
Austin,Texas
Summary
Friendly and dependable customer service professional with experience in restaurant hospitality, retail, and cash handling—strong communication and teamwork skills developed in fast-paced environments. Currently pursuing a degree in Business Management at Austin Community College while seeking an opportunity to provide exceptional guest experiences and grow within a hospitality team.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Host/Server
Cafe Java
Austin, TX
11.2025 - 05.2026
- Welcomed and seated guests, ensuring smooth flow of customer traffic.
- Managed reservations and waitlists using Cafe Java's booking system.
- Coordinated with kitchen staff to communicate guest needs and preferences.
- Trained new hosts on customer service protocols and operational procedures.
Cashier
Home Depot
Austin, TX
05.2024 - 10.2025
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomes customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
The Bingo Ranch
Harlingen, TX
08.2021 - 04.2024
- Precisely handled business deposits after each shift.
- Develop repeat customers through relationship-building.
- Accurately announces the chosen numbers and plays to patrons.
- Accommodate client's needs according to policy.
- Create an inviting environment for personnel and customers.
- Managed cash drawer accurately, ensuring all transactions are balanced at the end of the day.
- Closed account.
Education
Associate of Applied Science - Business Administration and Management
Austin Community College
Austin, TX05-2027
High School Diploma - undefined
Homer Hanna High School
Brownsville, TX06-2021
Skills
- Microsoft Office
- Microsoft Excel
- Adobe Photoshop
- Guest Services
- Customer Service
- Python
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Certification
Texas Food Handler Certificate
Texas TABC Seller/Server Certification
LANGUAGE
Spanish (fluent)
English (fluent)
Timeline
Host/Server
Cafe Java
11.2025 - 05.2026
Cashier
Home Depot
05.2024 - 10.2025
Assistant Manager
The Bingo Ranch
08.2021 - 04.2024
High School Diploma - undefined
Homer Hanna High School
Associate of Applied Science - Business Administration and Management
Austin Community College