Matthew Koessler
Phoenix,AZ
Summary
An Arizona State University Bachelor of Arts Senior in Business Communications who is ecstatic to bring Digital Marketing and Communication expertise as an intern! Organized and dependable candidate successful at managing multiple team priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and exceed standards. Looking to relocate to Chicago, Illinois.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Host/Server
Islands Restaurants
08.2023 - Current
- Monitored dining room to ensure neat and orderly environment that met company's standards/policies.
- Assisted servers and other staff as needed.
- Managed reservations, and guests' needs, and managed wait times to ensure all guests were served promptly.
- Served over 250 meals per day.
Service Advocate
Target
11.2021 - 08.2023
- Exceeded customer service expectations by providing friendly and courteous service to all guests.
- Increased product merchandising efficiency by 10%.
- Processed over 90 returns per day.
- Surpassed store metrics within district.
Head Cashier
The Home Depot Inc
08.2020 - 09.2021
- Supervised cashiers to identify strengths and weaknesses in customer service, payment processing, or merchandising plans.
- Trained team members in cash register operation, stock procedures, and customer services.
- Managed opening/closing processes daily.
- Increased credit card sales by 25% within district.
Education
Bachelor of Arts - Business Communications
12.2024
- Awarded E-commerce Specialist – The Global Tech Experience (Spring 2024)
- Awarded Digital Ads Specialist – The Global Tech Experience (Spring 2024)
- 3.8 GPA
- Relevant Coursework: Survey International Economics, Marketing & Bus Performance, Leadership Group Communication
Skills
- Microsoft Office
- Microsoft Excel
- Meta Business Suite
- Google Ads
- Shopify
- Intercultural Communications
- Social Media Marketing
- Communications
Timeline
Host/Server - Islands Restaurants
08.2023 - Current
Service Advocate - Target
11.2021 - 08.2023
Head Cashier - The Home Depot Inc
08.2020 - 09.2021
Arizona State University - Bachelor of Arts, Business Communications
Certification
- E-commerce Specialist - The Global Tech Experience (Spring 2024)
- Intercultural Communication Specialist - The Global Tech Experience (Spring 2024)
- Digital Ads Specialist - The Global Tech Experience (Spring 2024)
Languages
English
Native or Bilingual
Croatian
Professional Working
Attributes
- Leadership
- Management
- Communication
- Social Media Marketing
- Enthusiasm
- Creative Thinking
- Time Management
- Customer Growth