Han (Ray) Gao
Austin,TX
Summary
Goal-oriented Manager with 5 years proven outstanding performance acknowledged by more than15 Industry Leaders. Sales experience cross three brands including Austin Proper, Fairmont and Omni Hotel.
Overview
7
7
years of professional experience
Work History
Senior Event Manager
Proper Hospitality
02.2023 - Current
- Lead business planning and thinking ahead of time utilizing strong Microsoft Office and CRM tools
- Managed 10-25 corporate account including C-Suite and senior level laboratory/month and maintain 10/10 Review
- Collaborated with upper management to implement continuous improvements and exceed company upsell goals by 30-35% quarterly.
- Handled SXSW & ACL high profile clients and proving extraordinary service
- Excellent team players by working with internal 9 department and external clients, vendors and travel agents
Catering Sales Manager - Mid-senior Level
Omni Hotels & Resorts
12.2021 - 11.2022
- Maintained and updated RFPs, competitive analysis; presented and distributed to leadership team.
- Identified and prospected new business by implementing practical networking techniques via Linkedin; Technews; Office Ninja; etc. ( Prospecting over 100 businesses per month across multi- industries)
- Strategic managed key accounts and built up long-term relationships by averagely exceeding 20% company KPI and repeat client by 25%.
- 9+ score review on Medallia Review Survey by addressed partner requests and delivered service within 12 hours time, etc.
PM Operations Manager
Fairmont Hotels & Resorts
09.2018 - 12.2021
- Forbes Trainers to monitor and maintain team performance to 5 Star Level ( 15 team members)
- Dispatched all operation requests via 4 channels; Lead PM meeting; Resolved all guests complaints with 48 hours( 30-150/day); Handles Operation Emergency.
- 4 months in Sales & Revenue department
Business Development Consultant
Accor Hotel Group
11.2016 - 11.2017
- Engaged in outreach to 117 individual hotels to participate in promotions and designed KPI for data analytic
- Analyzed Asian digital market, restaurant data, competitor activity, manager and KOL interviews
Education
MBA - Marketing
Monroe College
New YorkMaster of Science - Global Hospitality Management
University of Houston
Houston, TX05.2018
Business Administration
York University - Schulich Business School
TOR, Canada08.2014
Skills
- Software: Saas Salesforce, Cvent, Microsoft Office 365, Oracle PMS, CRS, IdeaS, OTA Insight, etc
- Sales: B2B Sales, Direct Sales, Sales Presentations, Review of contracts; Account development
Timeline
Senior Event Manager
Proper Hospitality
02.2023 - Current
Catering Sales Manager - Mid-senior Level
Omni Hotels & Resorts
12.2021 - 11.2022
PM Operations Manager
Fairmont Hotels & Resorts
09.2018 - 12.2021
Business Development Consultant
Accor Hotel Group
11.2016 - 11.2017
MBA - Marketing
Monroe College
Master of Science - Global Hospitality Management
University of Houston
Business Administration
York University - Schulich Business School
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