Hanru Guo
San Jose,CA
Summary
Motivated Food Service Professional experienced in fast-paced dining environments. Delivered exceptional customer service and collaborated effectively with kitchen staff to enhance guest satisfaction. Managed guest orders with POS systems to ensure timely service.
Overview
1
1
Certification
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Server, Host, Busser
Kusan Bazaar
Milpitas, California
08.2025 - 06.2026
- Delivered exceptional customer service to enhance guest satisfaction in fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Managed guest orders using point-of-sale systems to streamline service and minimize wait times.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Set up tables according to restaurant standards before service hours began.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Processed cash and credit payments accurately, ensuring smooth transactions during peak dining hours. accurately while following company procedures for handling cash payments.
Server, Busser, Food runner, Takeout bagging
HomeEat LLC
San Jose, CA
02.2025 - 08.2025
- Performed multiple roles in fast-paced restaurant environment, ensuring seamless service across dining, takeout, and bar operations.
- Delivered food and drinks promptly with attention to detail, contributing to high guest satisfaction and faster table turnover.
- Operated POS system to enter orders, process payments, and manage checks accurately and efficiently.
- Managed phone inquiries, coordinated reservations, and packaged takeout orders to enhance guest service experience both in-house and to-go.
- Recognized for adaptability, teamwork, and reliability in supporting both front- and back-of-house operations.
Education
San Jose State University
San Jose, CA 08.2024 - 08.2026
High School Diploma -
Santa Margarita Catholic High School
Santa Margarita, CA 08.2020 - 05.2024
Skills
- POS systems
- Order accuracy
- Payment processing
- Cash handling
- Balancing registers
- Order management
- Customer service
- Attention to detail
- Multitasking under pressure
- Adaptable
- Master new tasks
Certification
Food Handlers Certificate
Languages
- English, Fluent
- Mandarin, Fluent
Leadership Experience
- English, Fluent
- Mandarin, Fluent
Volunteer Experience
- English, Fluent
- Mandarin, Fluent
Timeline
Server, Host, Busser
Kusan Bazaar
08.2025 - 06.2026
Server, Busser, Food runner, Takeout bagging
HomeEat LLC
02.2025 - 08.2025
San Jose State University
08.2024 - 08.2026
High School Diploma -
Santa Margarita Catholic High School
08.2020 - 05.2024