Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Affiliations
Certification
Software
Timeline
Generic

Olivia Matthews

Rockford,IL

Summary

Outgoing and friendly employee with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista, Server, Host, Busser, and Pastry Chef

The Norwegian
08.2022 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Enhanced customer satisfaction by creating visually appealing and delicious pastries.
  • Streamlined pastry production process for increased efficiency and consistency in product quality.

Team Leader

Dairy Depot
06.2020 - 09.2023
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Education

Associate of Arts - Film And Video Production

Rock Valley College
Rockford, IL
05.2023

High School Diploma -

Harlem High School
Machesney Park, IL
05.2022

Skills

  • Soft Selling
  • Beverage Preparation
  • Food Preparation
  • Table Bussing
  • POS Systems
  • Espresso Machine Operation
  • Menu Memorization
  • Latte Art
  • Cash Handling
  • Excellent Math Skills
  • Team Leadership
  • Conflict Mediation

Accomplishments

2024 Beloit Film Festival Selection

References

References available upon request.

Affiliations

  • Film and Video production
  • Cinematography
  • Audio Engineering

Certification

BASSET License, Food certfied

Software

Adobe PhotoShop

Adobe Premiere

DaVinchi Resolve

Adobe After Effects

Pro Tools

Timeline

Barista, Server, Host, Busser, and Pastry Chef

The Norwegian
08.2022 - Current

Team Leader

Dairy Depot
06.2020 - 09.2023

Associate of Arts - Film And Video Production

Rock Valley College

High School Diploma -

Harlem High School
Olivia Matthews