SHARKIYA SHERMATOVA
Queens,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
year of professional experience
Work History
Barista/Server
Premium Sweets - Dal& Chal
08.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated tea machines, blenders, tea pots, and other equipment.
- Made and served brand-specific appetizers with focus on speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Medical Receptionist
Dr Naheed Sultana
08.2023 - 11.2023
- Deliver effective customer service and administrative support, handling a customer intake of 50+ patients daily
- Answered calls and emails, faxes regarding appointments and clinic hours and returned messages within 24 hours
- Greet and check in patient, collect co-pays, prepare chart for new patient by making copies of forms and obtaining insurance information
- Schedule or reschedule appointments for patients whether in person or on the phone
- Enter all information when scheduling new patients like addresses, insurance information to emergency contacts etc
- Assist in checking in and checking out patients and scheduling for any type of testing and/or follow ups.
Education
BA - Global Management
Woosong University
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Building Professional College
Skills
- Beverage Preparation
- Up-selling
- Coffee expertise
- Ordering Procedures
- Food Preparation
- Opening and closing duties
- Food Running
- Soft selling
- Menu Memorization
- Cash Handling
- Adaptive and creative
- Excellent math skills
- Friendly and outgoing
Accomplishments
- Completed case study analyzing marketing trends for establish and start-up companies, compared data to recommend areas ofopportunities
- Collected customer-expectations data for market research project; perform data visualization on findings using Tableau
- Completed several tasks by using Excel sheet, Word and Python
Languages
Uzbek
Native or Bilingual
English
Full Professional
Turkish
Professional Working
Korean
Elementary
Russian
Elementary
Timeline
Barista/Server
Premium Sweets - Dal& Chal
08.2023 - 04.2024
Medical Receptionist
Dr Naheed Sultana
08.2023 - 11.2023
BA - Global Management
Woosong University
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Building Professional College
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