Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Hans Cosgrave

Vineyard,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

FOH Team Member

Chick-fil-A
Provo, UT
02.2020 - 08.2022
  • Greeted customers and answered questions related to products and services.
  • Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Communicated effectively with other team members to ensure smooth operation of restaurant activities.
  • Assisted colleagues whenever needed during peak business hours.
  • Looked for ways to serve without direction.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Packaged and bagged cooked food and prepared items.
  • Maintained safe food handling practices to prevent germ spread.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Verified that all orders were correct before serving them to customers.
  • Completed daily side work tasks assigned by supervisor or manager.
  • Promoted special offers or discounts on menu items when appropriate.
  • Provided friendly, fast, and helpful customer service to all guests.

Deli Team Member

Macey's Grocery Store
Provo, UT
03.2022 - 05.2022
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Welcomed each patron warmly and engaged guests to learn how to best serve needs.
  • Stocked and kept deli items warm to keep ample food offerings available to guests.
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Grill Cook

Tucanos Brazillian Grill
Orem, UT
10.2021 - 11.2021
  • Prepared buffet meats according to recipes, adjusted cooking times according to level of business throughout the day/night.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature or at costumers specific request.
  • Prepared dishes in fast-paced environment to maintain high customer satisfaction rate.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.

Lobby/Busser

Cafe Zupas
Provo, UT
02.2021 - 04.2021
  • Mopped, vacuumed, and swept floors.
  • Kept bathrooms in daily functional condition by cleaning toilets, sinks, countertops, mirrors, and floors.
  • Emptied wastebaskets and replaced liners.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Polished furniture to remove dust and dirt buildup.
  • Scrubbed walls to remove scuff marks or stains.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Bussed and reset tables in an orderly fashion.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Restocked specialty drinks when needed.

Sales Representative

Aptive Environmental
Provo, UT
05.2020 - 08.2020
  • Researched competitors' products, prices, and sales techniques.
  • Negotiated pricing contracts with customers to maximize profits.
  • Attended industry events such as conferences, seminars.
  • Reviewed monthly performance against targets set by management team.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Greeted customers to determine wants or needs.

Education

High School Diploma -

Corner Canyon High School
Draper, UT
03.2019

Skills

  • Money Handling
  • Training and Mentoring
  • Team Collaboration
  • Going the extra mile

Accomplishments

  • Eagle Scout
  • 4.0 GPA student freshman year

Timeline

Deli Team Member

Macey's Grocery Store
03.2022 - 05.2022

Grill Cook

Tucanos Brazillian Grill
10.2021 - 11.2021

Lobby/Busser

Cafe Zupas
02.2021 - 04.2021

Sales Representative

Aptive Environmental
05.2020 - 08.2020

FOH Team Member

Chick-fil-A
02.2020 - 08.2022

High School Diploma -

Corner Canyon High School

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Hans Cosgrave