HANS DORCIUS
Lake Park,FL
Summary
To become a team player of your highly motivated organization as a client service specialist, where I can accept all challenges and demonstrate each task giving with efficiency and excellence to help move your company forward. Motivated Administrator with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Sever
EastPointe Country Club
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Retail Customer Account Manager
Black Diamond Elite, Inc
12.2020 - 04.2023
- Identifying customers’ needs and providing solutions that meet those needs by providing product knowledge and selling products or services.
- Developing and maintaining relationships with existing customers and identifying new customers through networking events and community outreach activities.
- Interacting with customers by providing product information, answering questions, and resolving concerns or issues.
- Performing administrative tasks such as preparing reports, updating records, and processing employee paperwork.
- Opening new accounts for new customers and closing accounts for terminated customers.
Preferred Service Representative
Avis Group And Budget
02.2018 - 11.2020
- Sales and ability to achieve objectives
- Demonstrate outstanding leadership skills and resolving customer matters with a positive outcome.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 800 customers each day.
Customer Care and Receptionist
Ibis Country Club
10.2015 - 12.2017
- Customer service and ability to work in a fast-paced environment
- Strong organizational communication, and time-management skills
- Serving and greeting customers and assisting in a timely delivery.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Created customer support strategies to increase customer retention.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Education
Bachelor of Arts - Business Administration And Management
Keiser University
West Palm Beach, FL09.2023
Associate of Arts - Accounting
Palm Beach State College
Palm Beach Garden, FL12.2020
Skills
- Microsoft Word
- Excel
- Power Point
- Outlook
- Cash Handling
- Sales Expertise
- Flexible and Adaptable
- Multitasking Abilities
- Cash Handling
- Sales Expertise
- Dependable and Responsible
- Self-Motivated
Affiliations
Bethel Adventist Church, 01/2018 - 07/2023
Languages
English
French
Creole
References
Whirley Mondesir : (561)-420-1044
Timeline
Sever
EastPointe Country Club
05.2023 - Current
Retail Customer Account Manager
Black Diamond Elite, Inc
12.2020 - 04.2023
Preferred Service Representative
Avis Group And Budget
02.2018 - 11.2020
Customer Care and Receptionist
Ibis Country Club
10.2015 - 12.2017
Bachelor of Arts - Business Administration And Management
Keiser University
Associate of Arts - Accounting
Palm Beach State College
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