Han S. Ki
Chicago,USA
Summary
Dynamic supply chain leader with over 30 years of experience in directing and optimizing logistics operations, specializing in planning, budgeting, carrier relations, and staffing. Proven track record of developing and executing innovative strategies that drive growth in the international freight forwarding sector. Expertise in navigating complex challenges within a rapidly evolving landscape, consistently achieving significant reductions in transportation costs while enhancing service quality. Committed to fostering strong relationships and delivering results aligned with organizational objectives, ensuring operational excellence and sustained success.
Overview
33
33
years of professional experience
Work History
Head of Operations North America / Branch Manager
Xchange Logistics
Chicago
01.2023 - Current
- Responsible for overseeing and managing the day-to-day running of our operations and will collaborate with the Head of Americas in building & driving Xchange North America operational strategy and hiring needs. Working closely with key management, the position will assume responsibility for the overall day to day service quality, and lead as a role model for all operations across the region.
- This role also works closely with the global team to ensure all aspects of operational processes and to drive standardization, compliance and, to support customized process requirements which will maximize profits. The role also contributes to a culture that ensures alignment of all countries to those standards.
- Works closely with the global team to ensure all aspects of operational processes and to drive standardization, compliance and, to support customized process requirements which will maximize profits.
- Develop and manage the branch's annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
- Review and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
- Strategic Leadership develop and execute operational strategies for the Americas, driving productivity and profitability across all branches.
- Work in tandem with Legal, Compliance and Product to ensure Xchange NA operations are proactive regarding TSA, ITAR, CTPAT, FMC, CFS, CCSF.
- Take ownership and accept personal responsibility for company success
Regional Air Product Managers / Americas
OIA Global
01.2021 - 01.2023
- Manage the Air Product and performance within the Americas Region. Take ownership of the region’s P&L and monthly performance, reporting to the Global Head of Air. Accountable for operational performance and compliance against global, regional, and locally defined metrics. Engage branches and maintain communication lines regarding centrally managed initiatives.
- Primary point of contact for Air pricing for existing and new client RFQs and tenders.
- Communicate market intelligence to Operations and Commercial functions.
- Administrator of Air rate database tool WebCargo (rate management, usage data, user access).
- Define / measure performance in operations; identify, escalate, and improve performance to target levels.
- Oversee all qualifying spot quote requests, carrier contract negotiations, and new business Air pricing.
- Ultimate decision maker on the direction of volume or carrier selections.
- Establish and maintain Air Carrier reviews; conduct quarterly core carrier meetings.
- Analyze Air cost reporting and identify cost saving opportunities.
- Established air import gateway from PVG, FRA to air export gateway from ORD,LAX, JFK to PVG.
Air Workstream Manager | Project Upward
OIA Global
01.2020 - 01.2021
- Chosen to manage a special project that thoroughly analyzed Air procurement and operational structures of the global company network. Targeted areas that improved financial performance of air freight results, negotiated more favorable contract pricing/terms, drove growth, and elevated profits.
- Helped project and balance associated 2021 targets through value creation by spotting / seizing opportunities.
- Personally responsible for creating $1.7M of value and delivering bottom line savings.
- Implemented air gateways and achieved target compliance with new structure.
- Launched WebCargo as a global airfreight management tool.
- Developed Air Product structures, training and communication to increase buy-in through America’s region.
Branch Operations Manager | Chicago
OIA Global
Chicago
01.2018 - 01.2020
- Managed daily operations to grow and sustain revenue goals. Developed customer quotations and oversaw fulfillment of customer orders to ensure a high level of client satisfaction and retention. Trained staff to optimize operational efficiencies and productivity.
- Trained staff and monitored performance to improve productivity and operational efficiency.
- Negotiated volume discounts on international shipments based upon accurate forecasts.
- Facilitated system improvements that automated tasks, increased productivity, and improved accuracy.
Branch Manager | Chicago
OIA Global
Chicago
01.2001 - 01.2018
- Blended and managed policies and processes following OIA acquisition of PSD and took ownership of the full scope of branch operations, sales, P&L accountability, and customer service for the Chicago branch. Hired, trained, and evaluated the performance of direct reports to ensure timely delivery of client services that complied with SOP requirements, corporate policies/principles/procedures, and contractual terms. Oversaw onboarding of new customers and monitored performance against SOP requirements and client expectations. Participated in budget preparation and analyzed accounting records to optimize profit potential.
- Continually monitored expenditures to control monthly outlay while driving revenue growth without sacrificing customer service or quality performance.
- Search for new and fresh ways to execute strategies for continued business growth
Operations Manager | Chicago
PSD International
Chicago
01.1996 - 01.2001
- Recruited to plan and launch the Chicago branch with a team of two direct reports. Oversaw daily import/export air/ocean operations. Tracked and traced shipments, researched spot-on and competitive pricing to maximize profitability, and resolved claims. Clearly instructed staff to ensure superior customer service. Maintained collaborative relationships with customers, vendors, agents, and staff.
- Established office policies and operational procedures.
- Implemented operating processes and team goals that maintained efficiency, controlled expenses, and expanded market reach.
- Managed P&L, optimized effective/productive cost controls, and completed timely AR/AP entries.
Air Export Coordinator
Transway Freight Systems
01.1993 - 01.1996
- Processed international export shipments, including route coordination, documentation preparation, export to clearing agents, and pickup dispatches to meet customers’ SOP requirements (processing pre-alerts, delivery of freight, government filings, etc.). Prepared export quotations for internal and external customers worldwide.
- Created timely solutions in response to internal and external challenges.
- Built collaborative relationships with global transportation carriers/agents for air, ocean, import, export; drayage & trucking companies; shipping lines; airlines; clearing agents; and warehouse personnel.
Education
B. A. - Business Management
Northeastern Illinois University
Chicago, ILSkills
- Strategy Development
- Profit Improvement
- Air Procurement
- Contract Negotiation
- Staff Training & Development
- Operations Oversight
- Regulatory Compliance
Languages
Korean
Native or Bilingual
Timeline
Head of Operations North America / Branch Manager
Xchange Logistics
01.2023 - Current
Regional Air Product Managers / Americas
OIA Global
01.2021 - 01.2023
Air Workstream Manager | Project Upward
OIA Global
01.2020 - 01.2021
Branch Operations Manager | Chicago
OIA Global
01.2018 - 01.2020
Branch Manager | Chicago
OIA Global
01.2001 - 01.2018
Operations Manager | Chicago
PSD International
01.1996 - 01.2001
Air Export Coordinator
Transway Freight Systems
01.1993 - 01.1996
B. A. - Business Management
Northeastern Illinois University