Hans Schweiger
Tampa,FL
Summary
Dynamic customer service professional with extensive experience at Publix, excelling in conflict resolution and active listening. Proven track record of enhancing customer satisfaction through effective complaint handling and efficient transaction processing. Skilled in data entry and maintaining product knowledge, contributing to a positive shopping experience and fostering customer loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
10.2023 - 03.2024
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions accurately, ensuring efficient checkout operations.
- Resolved customer complaints swiftly, improving satisfaction and loyalty.
- Maintained knowledge of store products and promotions to provide informed assistance.
Grocery Clerk
Publix
10.2022 - 09.2023
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of aisles to ensure optimal store environment.
- Operated cash register efficiently, processing transactions and handling customer payments.
- Stocked shelves with merchandise, ensuring proper rotation and availability of products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Education
Emergency Medical Technician - Emergency Medicine
Hillsborough Community College
Tampa, FL08.2024
Bachelor of Science - Psychology
Southeastern University
Lakeland, FL05.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Complaint handling
- De-escalation techniques
- Assertiveness
Certification
CPR
NREMT
Timeline
Customer Service Representative
Publix
10.2023 - 03.2024
Grocery Clerk
Publix
10.2022 - 09.2023
Emergency Medical Technician - Emergency Medicine
Hillsborough Community College
Bachelor of Science - Psychology
Southeastern University
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