HANSE JUSTO
Summary
Highly capable, versatile and motivated Field Service Engineer Specialist with over 4 years of extensive field implementation experience, problem solving skills, and implementing computer systems and networks. I possess an in-depth knowledge of management tools such as Workspace One MDM console, Active Directory, and Identity Manager.
Overview
6
6
years of professional experience
Work History
Field Service Engineer L3
United Airlines
Newark, NJ
09.2022 - 04.2026
- An accomplished IT Engineer with over 3 years of experience in a vast range of skills seeking to apply the knowledge I have accumulated from the experience and training offered in numerous training programs and daily work duties performed to achieve a position in the IT organization where I can focus on management, testing, application implementation as well as acquire further knowledge about the position applied for.
- Providing second and third-level support to our employees for all IT-related concerns, which includes supporting and troubleshooting technologies such as Windows 10, active directory, DNS, DHCP, file/print services, spam/virus protection, VOIP telephony, Cisco WAP management.
- Provided white glove support to clients in response to service center tickets, service requests, or meetings to resolve issues effectively.
- Served on an intake team to manage applications throughout the intake process.
- Identified improvements and provided technical recommendations to infrastructure team, enhancing overall system performance.
- Identified improvements and provided technical recommendations through engagements with the infrastructure team.
- Researched, tested, and implemented new technologies and applications to ensure a high level of excellence for support.
- Providing second and third-level support to our employees for all IT-related concerns, which include supporting and troubleshooting technologies such as Windows 10, active directory, DNS, DHCP, file/print services, spam/virus protection, VOIP telephony, Cisco WAP management.
- Set up and lead internal training for new hire staff demonstrating leadership skills, proper work ethics, and analytical skills required to perform their duties.
Head Teller
TD Bank
Clifton, NJ
01.2020 - 08.2022
- Supervised daily cash operations, ensuring accuracy and compliance with policies.
- Managed customer transactions, enhancing service quality and satisfaction levels.
- Trained and mentored junior tellers on operational procedures and customer engagement techniques.
- Resolved customer inquiries and issues, fostering positive client relationships and loyalty.
- Collaborated with management on branch initiatives to improve overall performance metrics.
Education
Diploma -
Clifton Highschool
06-2015
Skills
- Equipment installation
- Network setup
- Troubleshooting
- System diagnostics
- Technical documentation
- Remote assistance
- Field support
- Project management
- Customer management
CAREER HIGHLIGHTS
- Provided top-notch customer service for United Airlines by helping customers work through accounting, technical, and service issues.
- Proven Expertise in over 10+ data management systems and servers.
- Reliable and hardworking with proven leadership skills and the ability to handle many tasks at the same time. Focused on meeting deadlines to ensure project efficacy and a great ability to “think out of the box.”
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Field Service Engineer L3
United Airlines
09.2022 - 04.2026
Head Teller
TD Bank
01.2020 - 08.2022
Diploma -
Clifton Highschool