Hansly Bruno
Virginia Beach,United States
Summary
Detail oriented IT manager with strong background in Naval and DoD secure communications, Experienced EKMS manager and custodian during a 21-year long career in the United States Navy. Effective communicator who quickly masters new roles and technology to achieve positive results. Subject matter expert in a wide range of Radio Communications and Information Systems. Skilled in management of crypto keys and equipment.
Overview
9
9
years of professional experience
Work History
Information Security Specialist
COMSEC Material Issuing Office
02.2023 - Current
- Receipt for all COMSEC materials in appropriate systems well ahead of required time.
- Identified discrepancies, notify supervisor and take corrective actions.
- Consulted with team members to assess flawed root causes and plan for remediation.
- Recommended improvements in security systems and procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
IT Support Engineer
Amazon OpstechIT
01.2022 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with manager to escalate and address customer inquiries or technical issues.
- Configured hardware and granted system permissions to 2,000 new employees
- Documented support interactions for future reference
- Monitored systems in operation and quickly troubleshot errors
- Translated complex technical issues into digestible language for non-technical users
- Used ticketing systems to manage and process support actions and requests
- Promoted efficiency among departments with prompt resolution of system issues
KMI Operating Account Manager
Naval Air Station Oceana
02.2018 - 01.2022
- Managed COMSEC operations of one of the largest Navy Communication Security (COMSEC) accounts by spearheading team of 9 Military and Civilian personnel.
- Served as Key Management Infrastructure (KMI) Manager.
- Accomplished distribution of crypto keys and equipment for 33 squadrons and tenant commands.
- Attained zero discrepancies by concluding 2 Successful COR audits and 7 Fixed Cycle inventories.
- Communication Material Security (CMS) program administration and Communication Security (COMSEC) management.
- Provide specific guidance concerning technical CMS requirements.
- Provided training to CMS Account managers and Local Elements.
- Conducted Local elements audits, identify COMSEC Incident violations and report them to National Security Agency.
- Prepared all COMSEC forms, logs, and reports pertaining to COMSEC equipment and COMSEC keying material.
- Created, updated command instructions containing specific directions relative to the proper storage, handling, accountability, and destruction of CMS material and equipment.
- Provided quality control and quality assurance on all incoming and outgoing items of Control Cryptographic Items.
Information System Manager
Naval Station Norfolk
12.2016 - 02.2018
- Drafted change management policies to streamline introductions of new software and systems.
- Designed company-wide backup and data retention policies, monitoring ongoing efforts to prevent data loss.
- Led base-wide PC refresh installation, overseeing deployment of 1000 PC and peripherals, with minimal interruptions to business continuity.
- Provided remote troubleshooting and support for users.
Information System Security Officer
USS George H. W. Bush
01.2015 - 12.2016
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Performed risk analyses to identify appropriate security countermeasures.
- Oversaw technical refresh of Integrated Shipboard Network System suite to include 17 servers, 780 NIPRNET, 204 SIPRNET PCs during $500k data center upgrade.
Implemented tracking system that reduced trouble-ticket response time by 50% in support of 32100 customers.
Performed successful upgrade of HBSS suite with minimum downtime.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Wester Governor's University
Online03.2024
Associate of Science - Information Technology Cisco Networking
Coastline Community College
Fountain Valley, CA06.2020
Skills
- KMI Systems expert
- Skilled Tier 1 Technician
- Electronic Key Management Systems
- Ability to prioritize and plan ahead
- Collaborative Team Player
- Resolving Problems and Incidents
- Critical Thinking Skills
- Strong Verbal and written communication
- Organizational Skills
- Customer service expert
- Policies And Procedures
Accomplishments
- Completed intensive training in AWS
Timeline
Information Security Specialist
COMSEC Material Issuing Office
02.2023 - Current
IT Support Engineer
Amazon OpstechIT
01.2022 - Current
KMI Operating Account Manager
Naval Air Station Oceana
02.2018 - 01.2022
Information System Manager
Naval Station Norfolk
12.2016 - 02.2018
Information System Security Officer
USS George H. W. Bush
01.2015 - 12.2016
Bachelor of Science - Cybersecurity And Information Assurance
Wester Governor's University
Associate of Science - Information Technology Cisco Networking
Coastline Community College
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