Han S.N. Chung

Dedicated and customer-focused Retail Associate with more than 10 years of experience in providing exceptional service in fast-paced retail environments. Proven track record of achieving sales targets, delivering outstanding customer experiences, and maintaining a neat and organized store.

Summary of Qualifications: Language skills include fluency in English, Cantonese and Mandarin Major strengths include strong leadership, excellent communication skills, competent strong team player, meticulous attention to detail, computer, and Internet literate. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

• Provide exceptional customer service by assisting customers with product selection, inquiries, and purchases.
• Maintain a clean and organized sales floor, ensuring products are well-stocked and visually appealing.
• Operate cash registers, handle cash transactions, and process returns and exchanges with 100% accuracy. Consistently meeting monthly sales targets
• Collaborate with team members to set up and execute seasonal displays, attracting customers and increasing sales.
• Resolve customer complaints and issues promptly and professionally, resulting in a 90% customer satisfaction rate.
• Managed inventory control by conducting daily stock checks and restocking products.
• Operated the point-of-sale (POS) system and handled cash transactions accurately. Seeking to leverage my skills and enthusiasm for retail to contribute to the success of your esteemed company.