Hanssel Brito
Maywood,NJ
Summary
Customer Service Professional with a track record of providing excellent service via various channels. Skilled in handling inquiries, resolving complaints, and maintaining accurate records. Known for understanding customer needs and ensuring high satisfaction. Proficient in technical assistance and resolving billing issues.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Owner/Operator
HomesbyHB
05.2022 - Current
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
Business Customer Service Specialist
AT&T Mobility Call Center
11.2007 - 06.2022
- Customer Support: Provided support to business customers via telephone, email, and live chat, ensuring prompt and accurate responses to inquiries, complaints, and network outage updates
- Technical Assistance: Offered technical help regarding products or services, promoting high customer satisfaction
- Problem Resolution: Adjusted bills and refunded money to resolve service or billing complaints efficiently
Product Expert & Trainer
- Product Innovation: Spearheaded the development and improvement of third-party vendor products, driving innovation and enhancing overall product quality.
- Training & Development: Designed and conducted training sessions to educate team members on new tools and processes, fostering a collaborative learning environment.
- Expert Guidance: Acted as the go-to expert for product-related inquiries, providing valuable insights and support to both colleagues and clients.
Education
Computer Technician Certified - Information Technology
Katharine Gibbs School - New York City
New York, NY01-2002
High School Diploma -
Flushing High School
Flushing, NY06-1999
Skills
- Operations Oversight
- Financial Planning
- Personnel Management
- Negotiation
- Teamwork and Collaboration
- Problem-solving skills
- Computer Skills
- Data Entry
- Analytical Thinking
Accomplishments
- Received two excellence awards for customer service during my tenure with AT&T in 2009 and 2016.
Certification
- Cybersecurity Entry-Level Certification
- Cloud Computing Entry-Level Certification
- Google Cybersecurity Professional Certificate ( In progress )
Languages
Spanish
Native or Bilingual
Timeline
Owner/Operator
HomesbyHB
05.2022 - Current
Business Customer Service Specialist
AT&T Mobility Call Center
11.2007 - 06.2022
Computer Technician Certified - Information Technology
Katharine Gibbs School - New York City
High School Diploma -
Flushing High School
Similar Profiles
Kaylee WickershamKaylee Wickersham
Culinary Arts Program Manager/ Instructor at Employment HorizonsCulinary Arts Program Manager/ Instructor at Employment Horizons
Alec BaquerizoAlec Baquerizo
Set PA at Boundless CreativeSet PA at Boundless Creative
N'taaliyah BanksN'taaliyah Banks
Freelance Illustrator and Designer at Freelance Illustrator and DesignerFreelance Illustrator and Designer at Freelance Illustrator and Designer
Anthony AndradeAnthony Andrade
Community Relations Specialist at Bergen County Clerk’s OfficeCommunity Relations Specialist at Bergen County Clerk’s Office
Jason NielsonJason Nielson
Owner/Operator at Shades And More!Owner/Operator at Shades And More!