Hany Perez Rodriguez
Miami
Summary
Experienced professional with a strong background in customer relations, sales tactics, and demonstrated leadership abilities. Skilled in driving revenue and sales, increasing productivity, and customer satisfaction. Committed to optimizing employee talent and streamlining procedures for operational efficiency. Results-oriented individual dedicated to delivering exceptional service and achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Language
Work History
Location Director
LaserAway
11.2024 - Current
- Conducted regular performance evaluations for team members, identifying areas of improvement and implementing personalized coaching plans accordingly.
- Managed key accounts effectively, maintaining long-term partnerships and maximizing revenue opportunities.
- Increased sales revenue by implementing strategic sales plans and monitoring market trends.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Lead Patient Care Coordinator
LaserAway
10.2023 - 11.2024
- Supported continuous improvement initiatives by identifying opportunities for process enhancements within the department.
- Reduced administrative errors by implementing standardized documentation procedures.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.
Virtual Sales Manager
Semper Laser
07.2023 - 10.2023
- Initiated communications with sales leads via phone call and electronic mediums, providing information on promotions and special offers.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Recorded and analyzed sales trends to assist with development of sales strategies.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Client Services Manager
Semper Laser
02.2022 - 07.2023
- Established performance and service goals and held associates accountable for individual performance.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Developed new employees and on-going performance assessment of current employees.
- Researched best practices and developed strategies to improve program outcomes.
- Monitored department performance and outcomes for successful delivery of services.
Client Services Team Leader
Semper Laser
10.2021 - 02.2022
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and team productivity by promoting operational best practices.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Client Services Representative
Semper Laser
02.2021 - 10.2021
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Resolved concerns with services to help with retention and drive sales.
- Managed master calendar by scheduling and confirming appointments.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to develop ways to increase customer satisfaction and retention.
Assistant Office Manager
Specialist in Reproductive Medicine & Surgery
06.2019 - 05.2020
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
Admissions Representative
Lee Professional Institute
01.2018 - 06.2019
- Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
- Advise students on course selection, progress toward graduation, and career decisions.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
Education
High School Diploma -
Ida S. Baker High School
Cape Coral, FL 08.2016 - 2018.05
Skills
Microsoft Office Specialist
Verbal and Written Communication
Project Management
Staff Management and Training
Customer Relations
Sales Tools and Techniques
Research and Reports Generation
Timeline
Location Director
LaserAway
11.2024 - Current
Lead Patient Care Coordinator
LaserAway
10.2023 - 11.2024
Virtual Sales Manager
Semper Laser
07.2023 - 10.2023
Client Services Manager
Semper Laser
02.2022 - 07.2023
Client Services Team Leader
Semper Laser
10.2021 - 02.2022
Client Services Representative
Semper Laser
02.2021 - 10.2021
Assistant Office Manager
Specialist in Reproductive Medicine & Surgery
06.2019 - 05.2020
Admissions Representative
Lee Professional Institute
01.2018 - 06.2019
High School Diploma -
Ida S. Baker High School
08.2016 - 2018.05
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