HAPPINESS KANU
Fairburn,GA
Summary
Accomplished Engineering Manager with proven expertise in guiding Agile development teams, enhancing DevOps workflows, and overseeing scalable architecture solutions. Strong in team leadership, vendor management, and ensuring technical execution aligns with business objectives. Proficient in various reporting tools, OKR tracking, and fostering cross-functional collaboration within the telecom industry.
Overview
7
7
years of professional experience
Work History
Business Technical Support Specialist
T-Mobile
01.2025 - Current
- Resolving 30+ complex technical issues daily, supporting mission-critical services.
- Delivering sustainable solutions, reducing repeat issues by 25%.
- Partnering with engineering and business teams to prioritize development requests.
Photographer/Videographer
Nirvana Films
06.2018 - Current
- Produced branded content for 30+ clients, increasing digital engagement by 40%.
- Managed concurrent creative projects with strong client-facing communication.
Delivery Project Manager
IBM
03.2023 - 04.2024
- Led Agile teams across 15+ enterprise IT projects, achieving 98% on-time delivery.
- Managed DevOps lifecycle for enterprise's middleware solutions.
- Created reporting dashboards synced with project management tools for executive metrics tracking.
- Recruited, coached, and evaluated engineers, improving productivity by 20%.
Operations Project Manager
IBM
10.2021 - 03.2023
- Developed and tracked OKRs across technical departments.
- Achieved $500K+ cost savings by optimizing operational processes.
- Reduced project delays by 30% through strategic collaboration and risk mitigation.
- Guided vendor feature integration and roadmaps for scalable development.
Technical Sales Specialist
IBM
06.2019 - 09.2021
- Improved sales forecasting accuracy by 30% through CRM optimization.
- Delivered product demos, boosting client acquisitions by 15%.
- Integrated marketing analytics with Salesforce to inform key decisions.
IT Specialist
Prairie View A&M University
02.2018 - 05.2019
- Deployed and maintained 100+ systems with proactive monitoring.
- Reduced downtime by 40% and trained users to improve IT literacy.
Education
Bachelor of Science - Electrical Engineering
Prairie View A&M University
Prairie View, TX05-2019
Skills
- Project Leadership
- Agile Methodology
- Team Coaching
- Performance Reviews
- Systems & Architecture
- Software Integrations
- Enterprise Platforms
- Data & Metrics
- Salesforce Dashboards
- OKRs & KPI Reporting
- Jira, PowerBI, Smartsheet, Trello
- Microsoft Office
- Process Optimization
- Process Management
- Root Cause Analysis
- Risk & Change Control
- Communication & Client Relations
- Stakeholder Engagement
- Vendor Roadmaps
- Cross-Functional Alignment
Timeline
Business Technical Support Specialist
T-Mobile
01.2025 - Current
Delivery Project Manager
IBM
03.2023 - 04.2024
Operations Project Manager
IBM
10.2021 - 03.2023
Technical Sales Specialist
IBM
06.2019 - 09.2021
Photographer/Videographer
Nirvana Films
06.2018 - Current
IT Specialist
Prairie View A&M University
02.2018 - 05.2019
Bachelor of Science - Electrical Engineering
Prairie View A&M University
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