Happy Ekojikoko
Euless
Summary
Detail-oriented Mass Communication graduate (KWASU, 2017 – 2021) with a growing background in Product
Management, complemented by a strong passion for Customer Service, Team Leadership, and Claims Adjusting
roles. Experienced in supporting product development processes, conducting market research, and ensuring
customer satisfaction. Adept at working collaboratively with teams, resolving customer concerns, and driving
operational efficiency.
Skilled insurance professional ready to handle complex claims with precision and efficiency. Proven track record in thorough investigation, accurate assessment, and effective negotiation. Strong collaborator focused on team success and adaptable to changing environments. Expertise in customer communication, claims processing, and conflict resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Commercial Property Desk Claim Adjuster
Pilot Catastrophe
02.2024 - Current
- Handle complex/large loss commercial property claims
- Estimate and/or determine coverage based on policy and carrier guidelines.
- Manage efficient cycle times and quality of claims handling.
- Mobilize additional resources for claim investigation.
- Coordinate loss investigations on all assigned claims
- Verify facts and determine coverage by evaluating policy provisions, endorsements, etc.
- Maintain detailed documentation and follow up on each file.
- Exercise objective judgment and critical decision making to resolve issues ▪ Initiate and respond to correspondence in a friendly and timely manner.
- Develop positive relationships with customers, contractor, PAs, Attorneys, and Engineers
- Serve as subject matter expert to ensure knowledge sharing when needed.
- Examine documents for completeness, accuracy and conformance to carrier guidelines and polices.
Claims Adjuster, Automobile and Casualty
Pilot Catastrophe
03.2022 - 02.2024
- Investigate the nature and extent of vehicle damage.
- Gather information from claimants, witnesses, police reports, and other sources.
- Review insurance policies to determine coverage and liability.
- Assess the value of damages and potential losses.
- Determine if the claim is valid and not fraudulent.
Adjuster Assist
Crawford (Progressive)
06.2021 - 03.2022
- Company Overview: contract
- Worked with investigators and claims adjusters to handle the most complex claims
- Effectively resolved complex claims with severe exposure levels by using exceptional file handling
- Contract
Product Management Intern
XYZ Solutions Ltd
03.2020 - 09.2020
- Conducted market research to understand customer behavior and market gaps
- Assisted in developing product roadmaps and prioritizing product features
Education
BSC - Mass Communication
kwara state university
Ilorin, Kwara State03.2021
Skills
- Product research and analysis
- Communication Skills
- Effective time management
- Damage mitigation
- Deescalation
- Analytical Skills
Certification
- Area of certification
- State Driver's License
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Timeline
Commercial Property Desk Claim Adjuster
Pilot Catastrophe
02.2024 - Current
Claims Adjuster, Automobile and Casualty
Pilot Catastrophe
03.2022 - 02.2024
Adjuster Assist
Crawford (Progressive)
06.2021 - 03.2022
Product Management Intern
XYZ Solutions Ltd
03.2020 - 09.2020
BSC - Mass Communication
kwara state university
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