Happy Koukonguimissa
Lewiston,ME
Summary
Detail-oriented professional with a strong background in customer service, reservation management, and cash handling. Proven ability to enhance customer experiences through effective communication and problem resolution.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Front Desk Agent
Hilton Garden Inn Hotel
Auburn, Maine
09.2024 - Current
- Welcomed guests and assisted with check-in and check-out processes.
- Managed reservations using hotel property management system.
- Processed payments accurately and efficiently.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Computed bills, collected payments and made change for guests.
Digital Assistant
Remote
Manhattan, New York
01.2020 - 10.2025
- Managed digital communications across multiple platforms for effective stakeholder engagement.
- Assisted in creating content for newsletters and social media channels to enhance brand presence.
- Coordinated virtual meetings and scheduled appointments to optimize team collaboration.
- Supported customer inquiries through email and chat, ensuring timely responses and assistance.
- Developed training materials for new team members to streamline onboarding processes.
- Managed and developed new content for company website, app and social media platforms.
- Developed and implemented social media campaigns to increase brand awareness.
- Built relationships with key influencers through engagement on social media.
Bank Teller
Chase Bank
Portland, Maine
12.2023 - 03.2025
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer and balanced daily transactions.
- Processed customer transactions efficiently and accurately.
- Promoted bank products and services to enhance customer experience.
- Collaborated with team members to ensure smooth operations.
- Resolved customer issues promptly and professionally.
- Adhered to security protocols during all cash handling activities.
- Educated customers on digital banking tools and services.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
Customer Service Representative
Remote
Auburn, Maine
01.2020 - 09.2023
- Managed customer inquiries through various communication channels.
- Resolved issues by collaborating with cross-functional teams.
- Documented customer interactions in the support ticketing system.
- Maintained accurate records of customer feedback and suggestions.
- Assisted in developing training materials for new representatives.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collected deposits or payments and arranged for billing.
Education
Some College (No Degree) - Criminal Justice
Cmcc
Auburn, MESkills
- Customer service
- Reservation management
- Cash handling
- Payment processing
- Property management systems
- Customer relationship management
- Fluent in French and English and Spanish
- Effective planning
- Digital communication strategy
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
09.2024 - Current
Bank Teller
Chase Bank
12.2023 - 03.2025
Digital Assistant
Remote
01.2020 - 10.2025
Customer Service Representative
Remote
01.2020 - 09.2023
Some College (No Degree) - Criminal Justice
Cmcc
Certification
cpr