Haralambos Dragonas
Summary
Accomplished business owner and Lead Technician at Whitlock / AVI-SPL, adept in small business management and client relationship development. Achieved financial growth through strategic planning and enhanced customer engagement. Skilled in negotiating and implementing efficient processes, significantly improving operational efficiency and client satisfaction.
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner
Self-employeed
01.2023 - Current
- Monitored cash flow for sustainable operational practices.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Generated revenues yearly and effectively capitalized on industry growth.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Lead Technician
Whitlock / AVI-SPL
04.2018 - 01.2023
· Manage multimillion dollar, award winning audiovisual and automation projects. Plan system integration and coordinate on site team for final installation within project deadlines.
· Responsible for thorough communication with all involved departments (General contractors, vendors, clients etc.). Continuous cooperation with Engineering and Programming departments regarding system applications.
- Led system maintenance projects, enhancing operational efficiency for critical infrastructure.
· Troubleshoot systems. Responsible for apprentice/new associate training. Provide feedback on the team’s performance, skills and general progress of each project.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
No Degree - Six Sigma Black Belt Professional/ Lean Six Sigma
Management And Strategy Institute
08-2014
Associate of Science - Renewable Energy
Master D University
Athens Greece05-2010
GED -
Training Institute
Pyrgos Greece06-2001
GED -
Technical School
Zakynthos Greece06-1998
Skills
- Customer Engagement
- Small Business Management
- Client Relationship Development
- Strong Verbal and Written Skills
Accomplishments
>3 consecutive qualifications for the ‘Silver Level’ in Directors Club, CarMax.
>Performance Recognition, July 2013, CarMax.
>Store Champion, August 2012, CarMax.
>Performance Recognition, August 2012, CarMax.
>Performance Recognition, July 2012, CarMax.
>4 continuous scholarships during studies at Training Institute at Pyrgos Greece.
>Skilled in machine tool operation, machining and welding.
>Knowledge of 2 and 3 phased systems, electric motors and automation.
>PC Skills: Windows, Microsoft Office applications, Internet applications, Hardware/ Software set up, use of Automation (ERO, KRONOS) software.
>Languages: English, Greek.
Certification
> TECHNICAL SCHOOL, Zakynthos, Greece, 1994 to 1996.
· Mechanical Engineer and Automotive Engineer Degree.
> TRAINING INSTITUTE, Pyrgos, Greece, 1999 to 2001.
· Electrical Engineer Degree
> MASTER D UNIVERSITY (SPAIN), Athens, Greece 2010
> Certification in Solar Energy/Heating, Wind generators, Alternative Power. Courses included: industrial automated systems, circuit design and calculation, circuit assembly and installation.
> MANAGEMENT AND STRATEGY INSTITUTE, 2013
>Six Sigma Lean Professional (SSLP) Certification (VSM, PDCA etc.)
> MANAGEMENT AND STRATEGY INSTITUTE, 2014
· Six Sigma Black Belt Professional (SSBBP) Certification (DMAIC, DMADV etc.)
>OSHA safety certification 2019
>QSC audio designer/programmer certification 2019
Languages
English
Native or Bilingual
Greek
Native or Bilingual
Timeline
Owner
Self-employeed
01.2023 - Current
Lead Technician
Whitlock / AVI-SPL
04.2018 - 01.2023
No Degree - Six Sigma Black Belt Professional/ Lean Six Sigma
Management And Strategy Institute
Associate of Science - Renewable Energy
Master D University
GED -
Training Institute
GED -
Technical School
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