Hardeep Kaur
Union City,United States
Summary
Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals. Career profile providing technical hands-on capabilities with installation, configuration, remote monitoring, help desk customer service tech support, maintenance and troubleshooting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Desktop System Support and Dispatch Coordinator
Bhullar Carrier Inc
Union City, CA
09.2022 - 01.2024
- Provided training sessions for clients to use the new software application, guide users with samples and step-by-step instructions
- Configured 30 new equipment including installation and updating of software, as well as troubleshooting and network connections maintenance
- Responded timely, through responses to email, phone and in-person request and inquiries and effective deployment of all resources
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Updated software and data entry systems regularly to keep company tech up-to-date.
Assistant Network Technician
T & A Solutions
Patiala, India
04.2021 - 06.2022
- Participated in a rotating 24/7 on-call customer service to support network problems and solved network tickets
- Assisted with produced documentation for installation, network topology, and troubleshooting of communications hardware and software
- Created, configured and managed switched/routed LAN/WAN infrastructure as a part of the network team
- Collaborated as the primary point of contact between the support team and senior engineers to help identify and troubleshoot 90% of issues
- Worked alongside 7 senior technical engineers in the setup and maintenance of network servers, ensuring 99.9% uptime and improving server response time by 20%
- Set up accounts and passwords for specific users with authorization to access network
- Maintained company servers, computers, printers and other equipment
- Network with LAN/WAN and active directory for continuous company connection.
Desktop Support and Network Technician
Jindal Enterprises Limited
Barnala, India
04.2016 - 03.2021
- Responsible for cross-functional coordination to resolve internal and customer related issues and periodically assisted with the help desk operations
- Provided technical support and troubleshooting to computer lab set up with Windows OS installation on devices and networking of system devices
- Maintained internal and customer communication during the 100+ ticket resolution and managed ticket logging and escalations with carriers and suppliers
- Assisted in the documentation for customer network and internal knowledge database
- Troubleshooted and resolved customer network issues (LAN & WAN) and provided corrective actions to restore the services
- Managed overall maintenance of the customer network, devices and services.
Assistant Professor
Lovely Professional University
Jalandahar, India
08.2014 - 08.2015
- Mentored graduate students in their training programs while working with MATLAB and CST
- Administrated and graded tests and assignments to evaluate students performance and monitored progress in lab work.
Education
Masters Of Technology - Electronics and Communication
Lovely Professional University
Bachelor of Technology - Electronics and Communication
Punjabi University Patiala
Skills
- Microsoft Windows
- Active Directory
- Azure
- Install Peripherals
- TCP/IP
- Troubleshooting
- Preparing detailed report
- Attention to detail
- Critical Thinking
- Figma
- Share point
- Visio
- Microsoft office 365
- Agile
- SQL Database
- Zoom
- Confluence
- Customer service
Certification
- CCNA
- CompTIA Network+
Personal Information
Title: Desktop Support Technician
Timeline
Desktop System Support and Dispatch Coordinator
Bhullar Carrier Inc
09.2022 - 01.2024
Assistant Network Technician
T & A Solutions
04.2021 - 06.2022
Desktop Support and Network Technician
Jindal Enterprises Limited
04.2016 - 03.2021
Assistant Professor
Lovely Professional University
08.2014 - 08.2015
Masters Of Technology - Electronics and Communication
Lovely Professional University
Bachelor of Technology - Electronics and Communication
Punjabi University Patiala
- CCNA
- CompTIA Network+
Similar Profiles
Gursewak SinghGursewak Singh
Janitor at Bhullar janitorial serviceJanitor at Bhullar janitorial service
Gurneet SinghGurneet Singh
Mechanic at Bhullar Welding & FabricationMechanic at Bhullar Welding & Fabrication
Jagdeep SinghJagdeep Singh
Pizza Maker at Mandeep Singh BhullarPizza Maker at Mandeep Singh Bhullar