Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Hardeep Kaur

Union City,United States

Summary

Dynamic and resourceful desktop support professional, recognized for top technical support performance in a variety of desktop operating systems, hardware components and IT network peripherals. Career profile providing technical hands-on capabilities with installation, configuration, remote monitoring, help desk customer service tech support, maintenance and troubleshooting.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Desktop System Support and Dispatch Coordinator

Bhullar Carrier Inc
Union City, CA
09.2022 - 01.2024
  • Provided training sessions for clients to use the new software application, guide users with samples and step-by-step instructions
  • Configured 30 new equipment including installation and updating of software, as well as troubleshooting and network connections maintenance
  • Responded timely, through responses to email, phone and in-person request and inquiries and effective deployment of all resources
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Updated software and data entry systems regularly to keep company tech up-to-date.

Assistant Network Technician

T & A Solutions
Patiala, India
04.2021 - 06.2022
  • Participated in a rotating 24/7 on-call customer service to support network problems and solved network tickets
  • Assisted with produced documentation for installation, network topology, and troubleshooting of communications hardware and software
  • Created, configured and managed switched/routed LAN/WAN infrastructure as a part of the network team
  • Collaborated as the primary point of contact between the support team and senior engineers to help identify and troubleshoot 90% of issues
  • Worked alongside 7 senior technical engineers in the setup and maintenance of network servers, ensuring 99.9% uptime and improving server response time by 20%
  • Set up accounts and passwords for specific users with authorization to access network
  • Maintained company servers, computers, printers and other equipment
  • Network with LAN/WAN and active directory for continuous company connection.

Desktop Support and Network Technician

Jindal Enterprises Limited
Barnala, India
04.2016 - 03.2021
  • Responsible for cross-functional coordination to resolve internal and customer related issues and periodically assisted with the help desk operations
  • Provided technical support and troubleshooting to computer lab set up with Windows OS installation on devices and networking of system devices
  • Maintained internal and customer communication during the 100+ ticket resolution and managed ticket logging and escalations with carriers and suppliers
  • Assisted in the documentation for customer network and internal knowledge database
  • Troubleshooted and resolved customer network issues (LAN & WAN) and provided corrective actions to restore the services
  • Managed overall maintenance of the customer network, devices and services.

Assistant Professor

Lovely Professional University
Jalandahar, India
08.2014 - 08.2015
  • Mentored graduate students in their training programs while working with MATLAB and CST
  • Administrated and graded tests and assignments to evaluate students performance and monitored progress in lab work.

Education

Masters Of Technology - Electronics and Communication

Lovely Professional University

Bachelor of Technology - Electronics and Communication

Punjabi University Patiala

Skills

  • Microsoft Windows
  • Active Directory
  • Azure
  • Install Peripherals
  • TCP/IP
  • Troubleshooting
  • Preparing detailed report
  • Attention to detail
  • Critical Thinking
  • Figma
  • Share point
  • Visio
  • Microsoft office 365
  • Agile
  • SQL Database
  • Zoom
  • Confluence
  • Customer service

Certification

  • CCNA
  • CompTIA Network+

Personal Information

Title: Desktop Support Technician

Timeline

Desktop System Support and Dispatch Coordinator

Bhullar Carrier Inc
09.2022 - 01.2024

Assistant Network Technician

T & A Solutions
04.2021 - 06.2022

Desktop Support and Network Technician

Jindal Enterprises Limited
04.2016 - 03.2021

Assistant Professor

Lovely Professional University
08.2014 - 08.2015

Masters Of Technology - Electronics and Communication

Lovely Professional University

Bachelor of Technology - Electronics and Communication

Punjabi University Patiala
  • CCNA
  • CompTIA Network+
Hardeep Kaur