Hi, I’m
Hardeep Kour
Frisco,TX
Summary
Detail-oriented Business Analyst with 4 years of experience in analyzing business processes, identifying areas for improvement, and implementing solutions to drive efficiency and productivity. Seeking to leverage expertise in data analysis, requirements gathering, and project management to contribute to the success of a dynamic organization.
Overview
8
years of professional experience
Work History
LIBERTY MUTUAL INSURANCE COMPANY
Business System Analyst
08.2021 - 03.2024
Job overview
- Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle.
- Assisted in the selection of appropriate technology solutions by conducting thorough research and feasibility analysis based on organizational goals.
- Maintained system security protocols by implementing stringent access controls, vulnerability assessments, and regular monitoring procedures.
- Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.
- Delivered high-quality documentation including functional specifications, test plans, user manuals, and other technical materials.
- Managed cross-functional teams, fostering strong working relationships and open communication channels among team members.
- Provided exceptional customer support through timely resolution of system-related issues while maintaining a high level of professionalism at all times.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful implementation.
- Developed detailed project plans to monitor progress and ensure timely completion of projects within budget constraints.
- Produced charts and diagrams to assist with problem analysis.
- Gathered, reviewed and reported on findings.
- Trained business personnel in use of systems.
- Collected, defined and analyzed business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
MASSMUTUAL INSURANCE & FINANCIAL SERVICES
Business Analyst
08.2016 - 09.2019
Job overview
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Developed and maintained data warehouses and data marts to support business operations.
- Created dashboards to monitor and track key performance indicators.
- Generated ad-hoc reports to evaluate specific business requirements.
- Utilized data visualization techniques to present and explain complex data sets.
Education
McCombs School of Business , University Of Texas At Austin
Post Graduate Certificate from Data Science And Business Analytics
06.2023
SGT Dental University , Gurgoan, India
Bachelor of Science from Dentistry
07.2008
Skills
- Use Case Development
- Functional specifications
- User Acceptance Testing
- SQL Proficiency
- Business intelligence tools
- Requirements Gathering
- Agile expertise
- Data Mapping
- Project Documentation
Timeline
Business System Analyst
LIBERTY MUTUAL INSURANCE COMPANY
08.2021 - 03.2024
Business Analyst
MASSMUTUAL INSURANCE & FINANCIAL SERVICES
08.2016 - 09.2019
McCombs School of Business
Post Graduate Certificate from Data Science And Business Analytics
SGT Dental University
Bachelor of Science from Dentistry
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