Summary
Overview
Work History
Education
Skills
Timeline
Generic

HARESH GOPIE

Long Beach,New York

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Action News
Guyana
03.2018 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

EMT-Basic

Northwell Heath
08.2021 - Current
  • Vital Signs Monitoring Trauma Assessment
  • Emergency Medicine First Aid & CPR
  • Airway Management Patient Stabilization
  • Patient Assessment & Vitals Emergency Vehicle Operations
  • Splinting & Bleeding Control Patient Care Documentation
  • Incident Command Systems (ICS) Ambulance transport, EMS – Lake Success, Ny
  • Prepared logs and patient records in full compliance with company and legal requirements
  • Provided pre-hospital level care to assess conditions, deliver preliminary treatments, and ultimately save lives
  • Provided cardiopulmonary resuscitation with AEDs
  • Treated patients injured in shootings, car accidents, assaults, and falls
  • Revived and stabilized patients suffering from strokes, seizures, drug overdoses, and traumatic injuries
  • Adhered to and followed policies and procedures to promote safety and reduce contamination by bloodborne pathogens
  • Received and responded to requests for emergency ambulance service via two-way radio or other communication devices
  • Attended to emergency situations such as injuries and motor vehicle accidents to deliver care as qualified first responder
  • Cleaned, organized, and restocked vehicles to prepare for next transport
  • Documented transports to maintain accurate records of emergency and non-emergency requests
  • Assessed nature and extent of injury or illness to establish and prioritize medical procedures
  • Administered basic life support at scene, en route to hospital, and in pre-hospital settings.
  • Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
  • Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
  • Responded to emergencies by choosing route, observing traffic conditions and avoiding dangerous situations by maintaining communications with dispatcher.
  • Removed victims from vehicles or scene of accident or catastrophe and assisted in transfer to receiving facilities.
  • Completed and submitted field care report, patient billing and trip ticket and daily driver unit checkout form to facilitate record-keeping requirements.
  • Leveraged defibrillator, oxygen, suction devices, CPR and other procedures and medications to provide advanced medical care.

Firefighter/EMT

Long Beach Fire Department
Long Beach, NY
10.2019 - Current
  • Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation in Long Beach
  • Rescued fire victims and administered emergency medical aid
  • Prepared records and reports of company responses to fires or other emergencies
  • Provided emergency treatment and medical care to people injured in accidents and fires
  • Transferred, lifted and moved patients while employing appropriate safety and lifting techniques
  • Checked medications and equipment daily to ensure proper control and inventory
  • Responded to motor vehicle accidents to triage scenes, rescue victims, and render medical aid
  • Completed regular drills to maintain proficiency in techniques and physical fitness to handle field challenges
  • Administered first aid and cardiopulmonary resuscitation to injured persons.

EMT

SeniorCare EMS
Long Island, Ny
02.2019 - 03.2020
  • Monitored patients from scene to hospital transfer and performed necessary in-transit care
  • Provided direct patient care, including stabilizing patients and determining the next course of action based on need
  • Developed strong rapport with other medical professionals to foster quality and efficient patient care
  • Assessed emergency situations and prioritized medical care accordingly
  • Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules
  • Safely and efficiently transported patients with emergency vehicles
  • Evaluated patients medical status and monitored vital signs to provide appropriate care
  • Revived and stabilized patients suffering from strokes, seizures, drug overdoses, and traumatic injuries
  • Prepared logs and patient records in full compliance with company and legal requirements.

Education

High School Diploma -

Pathways To Graduation
Queens, NY
06.2017

Skills

  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Customer Account Management
  • Understanding Customer Needs
  • Call Documentation
  • Document Conversion
  • Teller Transactions
  • Report Preparation
  • Call Transfers
  • Answering Customer Questions
  • Credit Card Payment Processing
  • Information Inputting
  • Telephone Management

Timeline

EMT-Basic

Northwell Heath
08.2021 - Current

Firefighter/EMT

Long Beach Fire Department
10.2019 - Current

EMT

SeniorCare EMS
02.2019 - 03.2020

Customer Service Representative

Action News
03.2018 - Current

High School Diploma -

Pathways To Graduation

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HARESH GOPIE