Liahnna Elgabbas
Long Beach,New York
Summary
Dynamic leader and entrepreneur with a proven track record in customer loyalty and consultative selling. At Bergdorf Goodman, I spearheaded strategies that significantly enhanced customer retention and sales performance, averaging over $120k annually. Expert in brand building and customer acquisition, my approach combines an entrepreneurial personality with exceptional customer relations skills to drive growth and profitability.
Overview
17
17
years of professional experience
Work History
Salon Manager
Salon On Park
09.2024 - Current
- Scheduled employees to maintain adequate coverage during business hours.
- Achieved personal sales goals by upselling products to meet individual needs.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Founder
Haute Pooch Couture
10.2022 - 01.2024
- Created and presented pitch deck to potential investors
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Initiated strategy to drive company growth and increase market share and profitability.
- Determined business plan, mission statement, and vision.
- Built relationships with industry influencers to increase brand awareness and engagement.
- Created content strategies for digital media.
Cosmetic Sales Associate
La Mer
01.2013 - 05.2015
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Ranked among top sales performers, averaging over $120k sales annually.
Cosmetic Counter Manager
NARS Cosmetics
03.2008 - 06.2011
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge, and departmental goals across staff.
- Engaged with customers to build rapport and loyalty.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certificate - Image Consultant
Fashion Institute of Technology
New York, NY09-2014
Skills
- Customer loyalty programs
- Consultative selling
- Sales demonstration
- Cross-selling products and services
- Brand building
- Customer acquisition
- Entrepreneurial personality
- Customer relations
Timeline
Salon Manager
Salon On Park
09.2024 - Current
Founder
Haute Pooch Couture
10.2022 - 01.2024
Cosmetic Sales Associate
La Mer
01.2013 - 05.2015
Cosmetic Counter Manager
NARS Cosmetics
03.2008 - 06.2011
Certificate - Image Consultant
Fashion Institute of Technology
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