Hari Subedi

• Increased customer loyalty with personalized support and assistance in selecting suitable products or services.
• Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
• Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
• Responded to customer calls and emails to answer questions about products and services.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

• Managed payroll, inventory control, cash control, and store opening and closing procedures.
• Managed more than 15 employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Interacted well with customers to build connections and nurture relationships.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Enhanced employee productivity through effective training programs and performance evaluations.
• Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
• Managed team of 15 warehouse workers for optimal scheduling, task delegation, and overall productivity
• Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
• Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
• Reduced order processing time by optimizing workflows and training staff on best practices and safety protocols.

Managed day-to-day operations of warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.