
Multi‑skilled healthcare professional trained through Larock Healthcare Academy with certifications in EKG/Cardiac Technology, Clinical Medical Assisting, Phlebotomy Technician+, and Patient Care Multi‑Skilled Tech. Experienced in patient care, specimen collection, clinical procedures, and cardiac monitoring. Adaptable, organized, and a strong communicator with a solid foundation in both technical and patient‑focused skills.
Managed merchandise processing while facilitating training and development for over one hundred new hires.
Tracked performance through daily reports for groups of 10 to 20 employees in various departments.
Trained 10 to 20 new hires weekly, covering orientation and ongoing support across four departments.
Oversaw auditing of POS and SOP processes, streamlining invoice management and shipping operations.
Managed workflow within Bombay sorter to enhance operational efficiency.
Assisted in staffing seasonal associates, ensuring adequate coverage during peak periods.
Facilitated training and development of new seasonal associates to improve performance.
Contributed to development of key associates through targeted mentoring.
Supported training initiatives for tablet usage to boost productivity among seasonal staff.
Tonya Roland, MBA, MHA Debbie Conrad
Director of Education Administrator Representative
Larock Healthcare Academy Larock Healthcare Academy
tonya@larockacademy.com deborah@larockacademy.com
859-345-8159 614-733-9542