HARIKA SELAGAMSETTY
Bridgewater,USA
Summary
Results-driven administrative professional with extensive experience in high-volume office settings, specializing in clerical and operational support. Demonstrates exceptional organizational skills and sound judgment to efficiently manage diverse tasks with minimal oversight. Proficient in overseeing office supplies, managing paperwork, and coordinating project needs to enhance overall productivity. Aiming to leverage expertise in a dynamic environment that values efficiency and teamwork.
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
16
16
years of professional experience
Work History
Administrative Assistant/Front Desk Coordinator
Strategic Resources International, Inc
Parlin, NJ
07.2020 - Current
- Arrange calls for desirable candidates with clients and make sure both have confirmed the time and date
- Schedule meetings and document details about the meeting
- Perform all assigned office duties and other related tasks
- Organize and check mails; send emails and faxes; and respond to and direct phone calls to designated personnel/department
- Modify the job requirements if the candidate accepts the position offered by the client
- Created and maintained organized filing systems to ensure easy retrieval of documents
- Screened incoming calls and emails, prioritizing messages based on urgency or importance
- Maintained confidentiality of sensitive information such as employee records or financial data
- Closely collaborated with other administrative staff to ensure smooth operations across departments
- Served as a resource person within the organization by providing guidance on administrative procedures
- Purchased office equipment following established procurement guidelines
- Coordinated and scheduled interviews for job applicants including arranging travel if necessary
Customer Service Representative
Maximus
Bridgewater, NJ
10.2024 - 02.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
Scheduling Coordinator
Mandell's Clinical Pharmacy
Somerset, NJ
07.2024 - 08.2024
- Managed and maintained scheduling system for a team of employees, ensuring efficient allocation of resources
- Collaborated with managers to create optimized schedules that met both employee availability and business needs
- Maintained accurate records of all scheduled activities, including cancellations and rescheduling
- Implemented automated scheduling software/systems to improve efficiency and accuracy
- Worked closely with vendors or external partners to schedule deliveries or services as needed
- Identified opportunities for process improvement within the scheduling department
- Prioritized tasks effectively to ensure all deadlines were met
Business Owner/ Entrepreneur
Decor Dreamzz
Bridgewater, NJ
01.2019 - 08.2024
- Founded and operated a successful business for 6 years, overseeing all aspects of operations
- Managed a team of 4 employees, providing leadership, guidance, and support
- Implemented cost-saving measures that resulted in an annual savings
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Utilized social media platforms to expand brand awareness and engage with target audience
- Maintained high levels of customer satisfaction through exceptional service delivery
- Increased customer base by 60% through targeted marketing campaigns
- Negotiated contracts with key clients/vendors resulting in cost savings annually
- Implemented inventory management system reducing stockouts by 50%
Medical Receptionist
MidJersey Orthopaedics
Bridgewater, NJ
01.2024 - 04.2024
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Scheduled laboratory tests, radiology exams, and specialist appointments as per physician's orders
- Effectively communicated with healthcare providers to ensure timely delivery of test results and reports to patients
- Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Medical Receptionist/Assistant
Hillsborough Medical Associates
Hillsborough, NJ
01.2020 - 03.2020
- Handled scheduling of patients and maintaining and uploading files of patient's records
- Coordinated check-up schedules of patients to the doctor's office through phone calls
- Completed faxing and scanning of medical documents
- Closely tracked insurance for any update
- Assisted in recording and taking vitals of patients during checkups
- Escorted patients to the waiting room for the doctor to attend
- Conduct on laboratory results through phone call
- Verified patient's payments and followed up on other medical bills
Front Desk Coordinator | Medical Receptionist | Authorizations/Billing Assistant
Restorix Health (Wound Care/ Robert Wood Johnson University Hospital Somerset)
Somerville, NJ
03.2019 - 10.2019
- Ensured accurate insurance and identification information in registering patients
- Utilized electronic medical records to obtain and update patient information
- Guaranteed accuracy of patient medical information by updating medical charts
- Gained and applied knowledge of ICD-10 codes in recording and processing bills for medical procedures
- Processed patient's information for insurance verification, including coordination with insurance companies on coverage and benefits
- Made use of NaviNet in acquiring information about eligibility and benefits
- Held responsible for attaining authorizations for outpatient facilities
Front Desk Receptionist
NuYu Acupuncture
Bridgewater, NJ
10.2018 - 03.2019
- Exemplified excellent customer service skills in answering calls and scheduling appointments
- Validated eligibility for insurance and benefits
- Took charge of financial transactions by receiving payments and entering bills
- Maintained accurate billing by using ICD-10 codes to check billable eligibility
- Prepared rooms in between patient checkouts
Administrative Assistant
Medtrx Healthcare Solutions
Paramus, NJ
05.2013 - 09.2013
- Rendered assistance with data entry of insurance verifications and claims
- Reviewed, analyzed, and resolved claim issues
- Processed and managed invoices for the company including verifying and reconciliation of invoices to ensure accuracy of data
- Monitored incoming and outgoing mail to maintain the email system's proper operation
- Assumed responsibility for ordering and procurement of supplies
- Demonstrated exceptional office management skills in completing clerical tasks including faxing, scheduling, filing, and placing orders
Medical Receptionist/Assistant
Medical Molecular Imaging
Hackensack, NJ
06.2009 - 01.2010
- Determined prioritization of patient daily care according to acuity and scheduled patient procedures
- Utilized electronic medical record systems to update patient's comprehensive medical information
- Functioned as front desk representative tasked with filing medical records, scanning and faxing documents requested by doctors, answering phones, and scheduling appointments
- Verified insurance coverage for new patients and referrals through checking and confirming a patient's insurance policy details
- Reviewed benefits and coverage for the patients with insurance companies
- Implemented record management for patient charts, test results, and medical records
- Accommodated after confirming procedures before the initial assessment performed
Education
Certification in Medical Assisting -
LTI; Lincoln Tech; Lincoln Educational Services; LCT
Paramus, NJ06.2010
Associates in Allied Health Sciences and Health Care -
Bergen Community College
Paramus, NJ05.2009
Skills
- Customer Service
- Insurance verification
- Hospital Experience
- Record Management
- CPT Coding
- Documentation Review
- Medical Receptionist
- Appointment Setting
- Electrical Medical Records (EMR)
- Anatomy Knowledge
- Front Desk Management
- Phone Call Handling
- Patient Prioritization
- Microsoft Office Applications (Word, Excel, PowerPoint, and Outlook)
- Medical Office Experience
- Office Inventory Management
- NaviNet
- Email Management
- Reception oversight
- Meeting planning
- Scheduling
- Filing
- Multi-line phone proficiency
- Patient scheduling
- Customer service
- Schedule management
- Appointment scheduling
- Medical terminology
- Multitasking and prioritization
- Administrative improvement
Timeline
Customer Service Representative
Maximus
10.2024 - 02.2025
Scheduling Coordinator
Mandell's Clinical Pharmacy
07.2024 - 08.2024
Medical Receptionist
MidJersey Orthopaedics
01.2024 - 04.2024
Administrative Assistant/Front Desk Coordinator
Strategic Resources International, Inc
07.2020 - Current
Medical Receptionist/Assistant
Hillsborough Medical Associates
01.2020 - 03.2020
Front Desk Coordinator | Medical Receptionist | Authorizations/Billing Assistant
Restorix Health (Wound Care/ Robert Wood Johnson University Hospital Somerset)
03.2019 - 10.2019
Business Owner/ Entrepreneur
Decor Dreamzz
01.2019 - 08.2024
Front Desk Receptionist
NuYu Acupuncture
10.2018 - 03.2019
Administrative Assistant
Medtrx Healthcare Solutions
05.2013 - 09.2013
Medical Receptionist/Assistant
Medical Molecular Imaging
06.2009 - 01.2010
Certification in Medical Assisting -
LTI; Lincoln Tech; Lincoln Educational Services; LCT
Associates in Allied Health Sciences and Health Care -
Bergen Community College