Harikrishna Patel
Gaithersburg,MD
Summary
Driven Procurement Technician with expertise in contract negotiation, supply chain management, and inventory control. Skilled in enhancing procurement processes through effective problem-solving and communication. Focused on delivering cost-effective purchasing solutions and fostering strong vendor relationships to support business objectives.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Beer and wine store
Silver Spring, Maryland
11.2024 - Current
- Managed customer inquiries and resolved issues efficiently.
- Trained new employees on customer service protocols.
- Oversaw daily store operations and staff scheduling.
- Ensured compliance with health and safety regulations.
- Monitored customer feedback to enhance service quality.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Procurement Technician
National institute of health (NIH)
Rockville, MD
03.2020 - 11.2024
- Collaborated closely with end users and vendors to verify pricing, facilitate credits, and ensure timely shipments and deliveries.
- Facilitated communication between vendors and end users to resolve ETA updates and price discrepancies during lead time disruptions, ensuring timely information flow.
- Resolved issues related to delayed shipments and missing or incorrect items, promptly updating AMBIS system with accurate information to maintain operational continuity.
- Managed purchasing agents' files to ensure accurate expenses and up-to-date information, following up on outstanding orders to provide timely service to both vendors and end users.
- Assisted purchasing agents in matching charges and ensuring files were complete with all necessary documentation, such as invoices and receiving information.
- Identified and corrected errors in documentation to ensure accuracy. in AMBIS orders, such as inaccurate justifications, quantities, or pricing, and made adjustments based on guidance from purchasing agents.
- Updated records with relevant details, including shipment delays, price adjustments, returns, credits, and discontinued or canceled items.
- Supported emergency procurement processes during COVID-19, coordinating shipments of equipment to home addresses and ensuring labs received necessary supplies efficiently.
- Assisted colleagues with workload management to ensure tasks were completed on time, while demonstrating flexibility and strong process knowledge.
Patient Access ED Registrar
ADVENTIST HOSPITAL
Rockville, MD
06.2019 - 08.2021
- Verified and entered patient information including insurance, eligibility, and demographics into patient management system to ensure accurate patient records.
- Collects and posts co-payments and other out of pocket expenses from patients
- Communicated with nursing staff to facilitate efficient patient care and processing.
- Adhered to established policies and documented standard operating procedures for collecting co-payments, ensuring compliance and consistency.
QA Intern
TECHNUF INC.
Rockville, MD
02.2019 - 06.2019
- Executed manual test scripts for requirement validation, integration, regression and usability testing
- Reviewed test cases and provided feedback to team
- Documented testing progress and outcomes, including test results and defect tracking
- Communicated test results and other related issues to the Test Lead
- Contributed to test strategy and planning discussions, enhancing understanding of business requirements
- Maintained all the testing related documents and deliverables
Manager
SAIPRASAD MEDICAL TRANSPORTATION
Washington, DC
02.2017 - 10.2018
- Organized daily schedules for drivers to ensure timely arrivals and departures. Day-to-day job duties of 20 plus drivers
- Facilitated discussions to share daily updates with drivers. with drivers to strengthen relationships.
- Maintained all medical records for patients according to established guidelines
- Documented driver activities each day to maintain accurate records.
- Conducted daily discussions with drivers to address concerns. with drivers to address concerns and provide important updates. Engaged in daily communications with drivers to address their concerns and share updates. to maintain relations
- Monitored maintenance schedules for business vehicles and organized related invoices.
- Negotiated service rates with contractors to achieve cost-effective agreements.
- Compiled and transmitted reports of driver activities to ensure transparency and accountability.
- Facilitated meetings with drivers and staff to identify and resolve operational challenges
Manager
SHISHA LOUNGE
Germantown, MD
01.2015 - 02.2017
- Supervised a team of 15 employees to ensure efficient operations.
- Coordinated employee work schedules to optimize staffing coverage.
- Executed payroll processing for employees
- Processed employees' payrolls
- Resolved employee grievances to maintain a positive work environment
- Conducted follow-ups with customers to address service feedback.
- Recorded inventory levels in the system to assist with budget management.
- Maintained constant communication with owner for seamless management
Senior Reimbursement Counselor
LASH GROUP (An AmerisourceBergen Company)
Rockville, MD
08.2014 - 12.2014
- Obtained patient insurance benefits information to the degree authorized by the SOP of the program
- Verified and recorded all necessary medical and insurance information submitted by the patients
- Assisted physician office staff and patients to complete and submit all necessary insurance forms and program applications
- Updated patient accounts with registration, insurance, demographic, scheduling, and billing information to ensure accuracy
- Managed patient inquiries effectively to service related issues and complaints of patients, effectively
- Addressed customer requests efficiently requests & grievances in a timely and accurate manner; escalated complaints accordingly
- Researched & resolved claim denials, claims of unemployment
- Researched and resolved claim denials and unemployment claims to facilitate timely reimbursements
- Executed various administrative tasks in accordance with program guidelines
Lead Pharmacy Technician
TARGET PHARMACY
Germantown, MD
09.2012 - 11.2014
- Trained and supervised junior team members, enhancing overall team competency and service quality
- Prepared technician schedules, ordered medications, and resolved customer billing errors to ensure accurate and timely service
- Managed drug inventory by removing expired medications and rotating stock.
- Managed refill requests, prior authorizations, and insurance issues to facilitate seamless patient care
- Oversaw drug inventory by tracking stock levels and ensuring proper rotation of medications.
Shift Manager
ADVANCE AUTO PARTS
Gaithersburg, MD
09.2011 - 09.2012
- Communicated project vision and objectives to teams, ensuring alignment and understanding
- Managed project outcomes while adhering to time, scope, resources, and quality standards
- Scheduled and tracked project status and resource effectiveness to facilitate timely decision-making
- Communicated the vision and project objectives to impacted teams
Education
CERTIFIED PHARMACY TECHNICIAN -
HIGH SCHOOL GRADUATE -
Thomas Stone High School
Skills
- Vendor management
- Order tracking
- Vendor communication
- Issue resolution
- Recordkeeping
- Emergency procurement
- Staff training
- Patient Care Management: Verified patient insurance, eligibility, and demographics, while efficiently collecting co-payments and managing sensitive patient information
- Team Leadership: Managed and scheduled day-to-day job duties for drivers and employees, including handling payrolls, dispatch, and maintenance of business records
- Quality Assurance: Participated in manual testing, test strategy, and planning discussions, while maintaining testing documents and providing feedback for software quality assurance
- Customer support
- Technical proficiency
Timeline
Customer Service Manager
Beer and wine store
11.2024 - Current
Procurement Technician
National institute of health (NIH)
03.2020 - 11.2024
Patient Access ED Registrar
ADVENTIST HOSPITAL
06.2019 - 08.2021
QA Intern
TECHNUF INC.
02.2019 - 06.2019
Manager
SAIPRASAD MEDICAL TRANSPORTATION
02.2017 - 10.2018
Manager
SHISHA LOUNGE
01.2015 - 02.2017
Senior Reimbursement Counselor
LASH GROUP (An AmerisourceBergen Company)
08.2014 - 12.2014
Lead Pharmacy Technician
TARGET PHARMACY
09.2012 - 11.2014
Shift Manager
ADVANCE AUTO PARTS
09.2011 - 09.2012
CERTIFIED PHARMACY TECHNICIAN -
HIGH SCHOOL GRADUATE -
Thomas Stone High School