Haris Haidari
Woodbridge,USA
Summary
Seasoned Tier II/III Engineer from Deloitte Consulting, adept in network security and fostering collaboration, significantly enhanced IT system integrity and streamlined compliance processes. Excelled in user support and risk management, leveraging cloud security tools to fortify FDA systems against threats. Proven track record in mentoring teams and leading by example to achieve operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tier II/III Engineer
Deloitte Consulting
Arlington, USA
11.2020 - 11.2023
- Adhere, advise, and enforce the technology standard requirements and procedures to CBER, while ensuring the integrity and security of FDA systems are not compromised from within or outside the corporation
- Assign software assets to individual staff members and ensure prompt reclamation upon staff departure in line with SAM Policy and SAM
- Monitor and validate CBER systems every morning, reporting a validation email to all CBER DLs, and composing outage notifications, alerting concerned parties of the system failure
- Manage issues concerning the maintenance and implementation of IT standards, knowledge sharing, coordination with CBER/FDA, and departmental training
Desktop Support Technician
U.S. Food and Drug Administration (Apex Systems)
Silver Spring, USA
02.2020 - 11.2020
- Standard migration, lug and plug, post-deployment support
- Led technical support efforts for the Windows 10 environment
- Managed all IT operations in the department
- Designed IT documentation and processes to assist users, and conducted training sessions
- Designed solutions to prevent common user issues from arising in the future
- Established and maintained relationships with IT vendors and consultants
- Conducted new hire onboarding and training to improve teamwork efficacy
Desktop Support Specialist
Northern Virginia Community College
Woodbridge, USA
01.2019 - 09.2019
- Managed telephone calls promptly, and minimized delays that could lead to abandoned calls
- Utilized the ticketing system to manage and decrease ticket volume
- Managed hardware by performing computer clean-ups, malware removal, and decluttering logs and cache
- Maintained high departmental standards for quality and productivity metrics
- Trained on-call support for critical issues, and improved the team
- Ensure the integration of CBER SOPs
- An analyst supporting user support requests and client IT liaison activities
- Maintain a proper inventory of IT software, and identify and propose IT applications that support the Department's work to the FDA, and assist in the development and implementation of the application
Computer Support Specialist
Northern Virginia Community College
Alexandria, USA
02.2018 - 11.2018
- Managed hardware and software components, and provided resolutions for technical issues
- Handled users with network, modem, and printer issues
- Installed operating systems, and reimage desktop
- Assembled, set up, distributed, and supported interactive touch panels
- Managed, mentored, and developed newly hired staff and team members
Education
Master of Applied Information Technology - Cybersecurity Concentration
George Mason University School of Engineering
Fairfax, VA06.2026
Bachelor of Applied Science - Cybersecurity
George Mason University School of Engineering
Fairfax, VA05.2022
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
Annandale, VA12.2021
Skills
- User Support
- Client IT Liaison
- IT Inventory Management
- Cloud Platforms
- Network Security
- Access Control
- Encryption
- Compliance
- Automation
- Incident Response
- Vulnerability Scanning
- Cloud Security Tools
- Risk Management
- Collaboration
- Firewall configuration
Certification
- CompTIA A+
- CompTIA Sec+
- AZ-500: Microsoft Azure Security Technologies
Languages
- English, Full Professional
- Persian, Native/ Bilingual
- Urdu, Full Professional
References
References available upon request.
Clearance
Public Trust Clearance
Personal Information
Citizenship: US Citizen
Timeline
Tier II/III Engineer
Deloitte Consulting
11.2020 - 11.2023
Desktop Support Technician
U.S. Food and Drug Administration (Apex Systems)
02.2020 - 11.2020
Desktop Support Specialist
Northern Virginia Community College
01.2019 - 09.2019
Computer Support Specialist
Northern Virginia Community College
02.2018 - 11.2018
Master of Applied Information Technology - Cybersecurity Concentration
George Mason University School of Engineering
Bachelor of Applied Science - Cybersecurity
George Mason University School of Engineering
Associate of Applied Science - Cybersecurity
Northern Virginia Community College
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