Harish Pai
ASHBURN,VA
Summary
Technology executive with 30+ years leading enterprise-scale transformation across healthcare, government, telecom, retail, and insurance. Proven track record in technology strategy, AI-led innovation, data & analytics modernization, platform engineering, and large-scale delivery transformation. Experienced in building and running Centers of Excellence, defining enterprise-wide service offerings, modernizing operating models, and scaling global delivery (onsite–offshore). Trusted executive advisor known for connecting business outcomes to architecture, automation, and measurable operational performance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Chief Technology Officer | Sr. Vice President
INFINITE COMPUTER SOLUTIONS
Rockville, MD, USA
06.2006 - Current
- Own enterprise technology strategy for IT services, driving modernization through AI, analytics, mobility, automation, and platform innovation. Executive leader for architecture, solutioning, and CoE operations.
- Serve as the IT Services organization’s top technology architect, aligning enterprise platform architecture to business priorities.
- Run Centers of Excellence and the Platform Innovation Group, defining reusable frameworks, accelerators, and standards.
- Drive adoption of modern digital capabilities including analytics, automation, and AI, improving customer outcomes and internal execution.
- Define and articulate enterprise service offerings, shaping customer value propositions and enabling revenue growth.
- Lead a team of solution architects supporting sales through RFP/RFI responses, qualification, and executive presentations.
- Develop vertical and horizontal strategies to increase business growth across healthcare and other industries.
- Led a delivery portfolio of 50+ projects with 550+ associates, balancing development and support engagements.
- Full ownership of offshore development centers: customer satisfaction, profitability, SLAs, quality, milestones, and attrition.
- Instituted strong governance and forecasting mechanisms including Earned Value and statistical performance analysis, improving predictability for senior leadership.
- Transitioned multiple large programs from other vendors into an optimized global delivery model.
Program Manager – Government & Public Services
SATYAM COMPUTER SERVICES
Austin, TX, USA
04.2005 - 05.2006
- Built and scaled the Public Sector practice in Texas with program leadership, pre-sales, and P&L responsibility.
- Established regional strategy and delivery approach for public sector clients, ensuring compliance and onsite execution mandates.
- Built structured pre-sales approach and domain service offerings to drive repeatable growth.
- Delivered revenues and repeat business beyond expectations for managed accounts.
Manager – Services Delivery & Pre-Sales (AsiaPac & Middle East)
SATYAM COMPUTER SERVICES
Malaysia
01.2003 - 03.2005
- Led enterprise architecture consulting and large delivery programs across multiple countries.
- Built a dedicated Global Solutions Centre team with operating policies and delivery governance.
- Led strategic nationwide government enterprise architecture initiatives spanning multiple ministries.
- Directed delivery teams across Malaysia, Singapore, and Dubai for high-visibility transformation programs.
Technology Consultant
MICROSOFT CORPORATION
Bangalore, India
01.1999 - 01.2003
- Enterprise technology advisor driving architecture, modernization, and platform strategy.
- Delivered enterprise consulting in .NET, e-commerce, EAI, and portals for 4 of the top 5 Indian system integrators.
- Selected for Microsoft’s global E-Commerce & EAI Experts Panel (10 members worldwide), advising global technical teams and influencing product direction.
- Led complex programs coordinating multiple vendors and large delivery teams.
Technology Consultant
NIIT LTD
Delhi, India
01.1996 - 01.1999
- Designed and architected web-based platforms for e-learning and enterprise delivery.
Systems Executive / Team Lead
EXCEL SOLUTIONS
Mumbai, India
01.1993 - 01.1996
Education
Professional Diploma - Software Technology & Systems Management
01.1996
B.E. - Electronics & Telecommunications
01.1993
Skills
- Change management
- IT infrastructure management
- IT management and delivery
- Training and mentoring
Certification
- PMP – Project Management Professional
- Microsoft Certified Solution Developer (MCSD)
- Microsoft Certified Systems Engineer (MCSE)
SELECT RECOGNITION
Industry awards for platforms conceptualized and developed within Infinite, Microsoft: Outstanding Technical Excellence (FY 2000, 2001), Microsoft APAC/Malaysia: Best e-Business / Education sector solution awards (2004)
STRATEGY, TRANSFORMATION & INNOVATION FOCUS
- Enterprise Technology Strategy & Roadmaps (Vertical + Horizontal)
- AI/Analytics Platforms, Automation, and Innovation Programs
- Enterprise Transformation (Operating Model, Process, Platform)
- Cloud & Platform Modernization | Integration & Rationalization
- Centers of Excellence (CoE) Creation and Governance
- Service Offering Strategy | GTM Enablement | Value Storytelling
- Large-Scale Program Leadership | Portfolio Governance | Delivery Excellence
- Global Delivery Scaling (Onsite–Offshore) | SLA, Quality, Attrition, Margin
SIGNATURE LEADERSHIP IMPACT
- Built and led CoEs and platform innovation groups, driving modernization, reusable accelerators, and enterprise-grade delivery patterns.
- Led global delivery of 50+ concurrent projects with 550+ associates, consistently delivering performance with CPI/SPI > 1 across 98% of projects.
- Defined and scaled enterprise IT services offerings, aligning architecture strategy with business priorities and sales outcomes.
- Led multiple large program transitions from incumbent vendors into an optimized onsite–offshore delivery model (50–150 resources).
Timeline
Chief Technology Officer | Sr. Vice President
INFINITE COMPUTER SOLUTIONS
06.2006 - Current
Program Manager – Government & Public Services
SATYAM COMPUTER SERVICES
04.2005 - 05.2006
Manager – Services Delivery & Pre-Sales (AsiaPac & Middle East)
SATYAM COMPUTER SERVICES
01.2003 - 03.2005
Technology Consultant
MICROSOFT CORPORATION
01.1999 - 01.2003
Technology Consultant
NIIT LTD
01.1996 - 01.1999
Systems Executive / Team Lead
EXCEL SOLUTIONS
01.1993 - 01.1996