Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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HARISHKUMAR GOWRISANKAR

San Francisco,USA

Summary

Team-driven scrum master knowledgeable in task prioritization, risk management and workflow optimization. Committed agile expert with several years of expertise in public speaking, presenting information clearly and developing high performing teams. Collaborative individual remains poised in all types of situations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Scrum Master

Tech Mahindra Americas
Dallas, USA
01.2023 - 07.2024
  • Establish the overall foundation (teams, structure, processes & operation) for the entirely new Product Delivery Department to ensure proper management of business deliverables/objectives end-to-end
  • Own the SDLC as Lead Scrum Master for multiple Teams to ensure Quality Deliverables on-time & within budget
  • Primary Support when managing control of scope, cost, schedule, and quality when it comes to product delivery
  • Partner with the business team to management expectations, support customer adoption, & end user acceptance
  • Daily collaboration with internal stakeholders (i.e Business Team) via the Product Team & Solution Architects to uncover new opportunities & update both Business & Functional Requirements (AC/Requirements, Figma, TDD, etc.)
  • PI/Sprint-over-Sprint management of product roadmap end-to-end, continuing to deliver/push the product forward
  • Review, analyze & advise leadership on growth strategy, business model development, and product development
  • Onboarded & manage both the professional & personal growth of 25+ team members within their proper roles
  • Managed intake & delivery of multiple (20+) Epics/Features/Projects per Program Increment (PI)
  • Oversee impediments/roadblocks by assessing magnitude of impact and mitigating risk to both the product & dev operation through proper escalation channels for expedited resolution.
  • Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.

Scrum Master

EPSoft Technologies
Dallas, USA
10.2022 - 01.2023
  • Facilitate Daily stand up, Backlog Grooming, Sprint Planning meeting, Sprint Review and Retrospective meetings
  • Coaching the team on Agile principle and processes
  • Track and remove internal and external impediments for the scrum team
  • Facilitate the Grooming sessions with product owner to build product backlog
  • Facilitate and plan for Go-Live activities
  • Track and report Scrum team velocity.
  • Conducted demos of completed work at the end of each sprint cycle.

Manager I, Quality Services

Amazon.com
Chennai, India
02.2022 - 08.2022
  • Involved in managing a team (~ 10 team members)
  • Involved in documenting User stories tasks and defects(JIRA)
  • Raise / handle escalations, perform root cause analysis and implement corrective actions in-order to ensure smooth delivery of releases
  • Collect, track and present project KPI's (in terms of quality of deliverables / team effectiveness) and take required corrective actions
  • Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
  • Extensively conducted SWOT Analysis and Risk analysis
  • Connect with team members through regular 1-1 meetings and provide performance feedback to direct reports and guide and mentor them in their career progression
  • Participate in hiring and onboard new team members.
  • Conducted performance reviews for team members.

Test Lead

Standard Chartered GBS
Chennai, India
11.2016 - 02.2022
  • Scaled up to the role of a scrum master and facilitated the Scrum ceremonies like Sprint Planning, Daily Scrum, Sprint Demos, Backlog Refinement, Sprint Retrospectives and Release Planning
  • Constant sync with developers and product owners to stay updated on product features and intended functionality along with timely delivery of the project successfully
  • Active participation in providing demo to the business users for the key functionalities involved in the project during the project implementation phase and review the UNIT and SIT Results
  • Managed a team of testers in the execution of manual and automated tests.
  • Worked with senior leadership team to streamline agile processes and improve testing capabilities
  • Conduct domain knowledge training and project specific training programs for new joiners
  • Monitor daily activities of the team and provide direction and guidance as needed
  • Facilitated user acceptance testing sessions with internal and external customers.
  • Identified areas for improvement in existing processes and implemented solutions accordingly.

Technical Specialist

Thirdware Technology Solutions
Chennai, India
10.2015 - 11.2016
  • Assessed accuracy of data and documents by utilizing standardized measurements and tests
  • Established testing procedures to maintain consistent, high-quality approach
  • Secured and allocated resources and developed relationships necessary to manage planning and operations in testing cycle
  • Identified process inefficiencies through gap analysis and outlined sensible solutions
  • Defined and tracked test results, defect counts and performance discrepancies
  • Performed troubleshooting activities to identify root cause of system issues.
  • Provided training on desktops, laptops and mobile devices for company users.

Device Associate

Amazon.com
Chennai, India
02.2012 - 10.2015
  • Performed failure analysis to determine root causes of reliability failures on the Kindle paper white edition
  • Debugged code and located root causes of problems by reviewing configuration files and logs
  • Documented testing procedures for developers and future testing use
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective
  • Performed Regression testing to ensure that the final outcome is bug-free.
  • Developed comprehensive training materials for new hires on how to use various types of devices safely and effectively.

Education

Bachelor of Engineering - Computer Science

Anna University
Chennai, India
08-2010

Skills

  • Team Leadership and Team Development
  • Backlog management
  • Stakeholder Management
  • Team operational metrics
  • Scrum processes
  • Project Management
  • Accumulating requirements via various Elicitation Techniques
  • Driving continuous process improvement
  • JIRA and Confluence
  • Customer interaction
  • Code review sessions
  • Sprint Planning
  • Software Development Lifecycle
  • Effective customer communication
  • Resource Allocation

Certification

  • Certified Scrum Master (ScrumAlliance)

Languages

English
Full Professional
Hindi
Professional
Tamil
Native/ Bilingual

Timeline

Scrum Master

Tech Mahindra Americas
01.2023 - 07.2024

Scrum Master

EPSoft Technologies
10.2022 - 01.2023

Manager I, Quality Services

Amazon.com
02.2022 - 08.2022

Test Lead

Standard Chartered GBS
11.2016 - 02.2022

Technical Specialist

Thirdware Technology Solutions
10.2015 - 11.2016

Device Associate

Amazon.com
02.2012 - 10.2015

Bachelor of Engineering - Computer Science

Anna University

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